Service Customer Care Representative / Dispatcher

　　Location:

　　New Berlin, WI, US, 53151

　　Company Description:

　　Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

　　Responsibilities:

　　Process incoming calls from both Crown customers and Service Technicians

　　Dispatch technicians

　　Enter technician payroll hours

　　Process parts and service billing

　　Create daily work orders

　　Maintain records and files

　　Assist other departments as needed

　　Qualifications:

　　High school diploma or equivalent

　　Excellent phone skills

　　Good communication, organizational, math and computer skills

　　Experience with Microsoft Office

　　Leadership skills, technical experience and knowledge a plus

　　Ability to multitask

　　Work Authorization:

　　Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

　　No agency calls please.

　　Compensation and Benefits:

　　Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

　　EO/AA Employer Minorities/Females/Protected Veterans/Disabled