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　　This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed.

　　JOB RESPONSIBILITIES

　　Meets regularly with Funeral Director(s) to ensure customer needs are met

　　Frequently communicates with families to coordinate activities

　　Takes first calls and dispatches removal teams

　　Collects vital information, files death certificates and insurance claims

　　Schedules appointments for Funeral Directors

　　Designs and prints memorials; creates, scans, and corrects arrangement documents

　　Orders merchandise, flowers, urns

　　Schedules services including coordinating with churches, cemeteries and staff

　　Assists with setting up funeral/visitation areas and take down

　　Assists during funeral services and events

　　May be required to ensure company vehicles are clean and fueled, prior to and after services

　　Adheres to all Company and Regulatory requirements

　　Performs other administrative duties for the location when time permits

　　MINIMUM Requirements Education

　　High School diploma or equivalent

　　Certification/License

　　Good driving record and valid driver’s license

　　Experience

　　2 years of experience in an office clerical or customer service capacity required

　　Experience working in a customer-focused and fast-paced professional environment required

　　Funeral industry experience preferred but not required

　　Knowledge, Skills and Abilities

　　Strong knowledge of computers and software

　　Above average communication skills

　　High level of compassion and integrity

　　Problem solving skills

　　Ability to multi task and set priorities

　　Ability to maintain confidentiality

　　Ability to work beyond standard business hours including weekends

　　Detail oriented

　　Professional team player

　　Pro-actively seeks out tasks

　　Motivated, enthusiastic work ethic

　　Work CONDITIONS When considering the work hours associated with this job, the following factors may apply:

　　Work Environment

　　Mostly works indoors during all seasons and weather conditions

　　Occasional work outdoors

　　Limited amount of local and/or multiple location traveling required

　　Professional dress is required when in contact with families

　　Work Postures

　　Sitting continuously for many hours per day, up to 6 hours per day

　　Occasional periods of time standing, up to 3 hours per day

　　Climbing stairs to access buildings

　　Physical Demands

　　Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

　　Ability to lift up to 20 pounds

　　Work Hours

　　Working beyond “standard” business hours as the need arisesCompensation:

　　Salary: $18.50/hr

　　Benefits: Part-time associates working an average 20 hours a week may be eligible for 401(k).

　　Postal Code: 80121

　　Category (Portal Searching): Operations

　　Job Location: US-CO - Centennial

　　Job Profile ID: F00349

　　Time Type: Part time

　　Location Name: Olinger Chapel Hill Mortuary & Cemetery - Chapel Hill Memorial Gardens