Description

　　Global Merchant & Network Services primarily focuses on the businesses that accept our cards. We bring together the businesses that manage and evolve the company's relationships with the millions of merchants around the world that accept American Express, as well as the team that runs the company’s payment network and manages bank partnerships globally.

　　The Industry Engagement Product team supports the development of industry specifications and standards that provide the foundations of our products.

　　The Manager / Sr. Manager, Industry Engagement is an amazing opportunity to shape the future of the payments landscape internally and externally. The Manager / Sr. Manager embraces Amex’s Framework for Winning by leading with an internal perspective, collaborating, and influencing the vision and strategy of GMNS.

　　The Manager / Sr. Manager listens to our internal partners while simultaneously providing valuable industry insights to them. They define where we need to build internal consensus on key decisions and provides input on these decisions. Additionally, the Manager / Sr. Manager helps to influences external organizations towards implementing solutions and strategies that ultimately result in benefit to Amex.

　　In addition to working closely with internal stakeholders, the Manager / Sr. Manager will work externally with PCI as well as EMVCo, W3C, and US Payments Forum (USPF).

　　Responsibilities

　　Work with leadership and collaborate across the enterprise to identify where we need Amex strategy and positions related to industry organization work. This includes:

　　Recommending where Amex should focus its time and resources within industry organizations.

　　Lead Amex representation on select industry work groups within driving Amex strategy, reporting on outcomes, and providing input to measure success.

　　Help leadership to identify other groups across Amex and SMEs to who can influence and assist in driving our strategy externally at work groups.

　　Participate in creating and maintaining a process to report Amex engagement across work groups and industry bodies.

　　Work closely with others on the Industry Engagement team on key initiatives, internal partner communication, and engagement strategy.

　　Share industry intelligence with leadership for dissemination to internal partners. Document, then organize, external insights which will help to educate, inform, and shape Amex strategies.

　　Be an agent for continual transformation. Identify opportunities for improvement and efficiency. Be courageous in challenging status quo and past assumptions, provide counter arguments, take risks, and be open to change.

　　Share responsibility with other team members to organization and manage operations of industry organization on behalf of Amex.

　　Qualifications:

　　A passion for payments: have a keen sense of the current and future payment industry landscape.

　　Influencer and relationship builder: create trusting relationships internally and externally, listen actively, be genuine and authentic, help others succeed, tell stories and share experiences.

　　Collaborator: listen, seek input from others and act on it, set expectations, and follow-up.

　　Critical thinker and creative problem solver: clarify issues, seek information, research, ask questions, analyze, be curious, brainstorm, identify options, develop solutions, recommend solutions and gain buy-in from leadership to drive these back into the industry.

　　Flexible and resilient: flag signals of change in the industry; be open to changing direction based on new information, be reflective; persevere by bouncing back quickly and adjusting when things don’t go as planned.

　　Organization and planning: create a structured approach to managing workload and participating in work groups, prioritizing, reporting status, coordinating and agreeing with leadership how we make decisions that impact Amex.

　　Inspirational leader: be excited to share what you know with others, communicate complex topics in a clear and simple manner, be confident in your abilities and expertise yet self-aware, live your values, appreciate others and celebrate wins, ask for feedback then act on it, focus on the positive, push your leader to empower you, empower others when appropriate, lead by example, and have fun.

　　Preferred experience

　　Experience with products and product specifications such as PCI specifications, contact and contactless card specifications.

　　Expertise in how payments products work with an aptitude for both technical and business aspects.

　　Proficiency in project management, organizing, and creating business plans.

　　Experience developing executive level communications.

　　Understanding of the internal Amex organizations, in particular product, technology, and processes related to the Global Network, Digital Labs, and Global Merchant Services.

　　Experience in representing Amex externally within the industry, clients, or other partners is a plus.

　　Qualifications

　　Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

　　The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

　　Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

　　We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

　　Competitive base salaries

　　Bonus incentives

　　6% Company Match on retirement savings plan

　　Free financial coaching and financial well-being support

　　Comprehensive medical, dental, vision, life insurance, and disability benefits

　　Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

　　20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

　　Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

　　Free and confidential counseling support through our Healthy Minds program

　　Career development and training opportunities

　　For a full list of Team Amex benefits, visit our Colleague Benefits Site .

　　American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

　　We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

　　US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

　　If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

　　Job: Network

　　Primary Location: US-Arizona-Phoenix

　　Other Locations: US-New York-New York

　　Schedule Full-time

　　Req ID: 24000551