The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

　　Minimum Qualifications

　　Availability to work 24/7 including weekends and holidays

　　2 years of experience in security, law enforcement, military or related experience

　　Experience operating video surveillance systems

　　Proficiency in multi-tasking multiple programs simultaneously

　　Basic de-escalation skills to provide high-level client service

　　Preferred Qualifications

　　4 years of experience in security, law enforcement, military or related experience

　　Experience dispatching security and law enforcement entities

　　Job Summary

　　As a Security Operator, you will gather information and act on any potential threats to Family of Companies personnel, physical assets, image, reputation or other stakeholders while driving safety within the Family of Companies (FOC) and surrounding areas.

　　Responsibilities

　　Gather information from multiple open-source locations, including various media outlets, government agencies and subscription services

　　Create, review and edit various incident management reports to be disseminated to leadership

　　Calmly and effectively handle high-stress situations, such as crisis management incidents and emergency communications

　　Collaborate with Contracted Security and law enforcement partners by assisting with run sheets, badges, radios, briefings and their initial investigations (such as surveillance findings), manage dispatch console and dispatch accordingly using proper radio etiquette

　　Manage multiple email boxes, compose emails and properly categorize emails

　　Complete thorough camera surveillance investigations

　　Operate analytical and camera surveillance systems to identify suspicious behavior and activity in or near owned and occupied properties

　　Handle, document and route escalated calls/surveillance requests/concerns to leadership

　　Familiarity with FOCs 180+ assets and monitor these assets via access control programs including any events that may impact these assets

　　Assistance with commercial and residential tenant requests, such as building/parking/access control concerns

　　Complete open-source background investigations including social media deep dives

　　Benefits and Perks

　　Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks (https://www.myrocketcareer.com/working-here/benefits-and-perks/list/) .

　　Who We Are

　　Rock Security offers 24/7 safety and security services and training to Rock Family of Companies team members, tenants and visitors. We’re proud to be part of collaborative public-private partnerships working toward the common goals of enhancing the safety of everyone who lives, works and visits Detroit, Cleveland and our other home cities.

　　Disclaimer

　　This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

　　We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law.

　　The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.

　　We use world-class recruiting and talent management teams to help each member organization recruit the best and brightest. If you’re looking for the next step in your career, you’ve come to the right place.