Veterinary Reception, Client Care Coordinator

Location: Calgary, AB

Harvest Hills Animal Hospital is currently welcoming a full-time Client Care Specialist to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role you will help our clients and their pets feel welcomed and appreciated!

Create a warm and welcoming environment for our patient and pet parents

Ability to answer a multiline phone system and track and book appointments effectively

Placing outbound calls to pet parents for follow-up and future appointment bookings

Respond and manage email correspondence; clients, referring veterinarians internal office messages

Admitting and discharging pet patients

Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments

Scheduling appointments

Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

General housekeeping duties; cleanliness of reception area, pet holding areas and common areas

Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

Previous customer service or front desk experience in hospitality is an asset!

No experience with animals, no problem, so long as you love pets!

About us:

Named the University of Calgary teaching hospital of 2022, we are looking to add a client service representative to our team. If you are passionate, inspiring, authentic and wants to work in a hospital who gives you the platform to do amazing things we are it!

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in!

A caring culture of Wellness and Appreciation!

RRSP Employer 5 % Match Program – saving for your future just got easier!

Competitive wages and benefits!

Annual uniform allowance

Exceptional career development: there is room to grow here!

Employee Assistance Program

Referral Bonus Rewards

Opportunities to give back in your community through VCA initiatives

Generous personal pet care discounts

And extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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