Security Clearance required:

　　Able to obtain Public Trust

　　Do you want to make a difference?

　　Cognosante employees are passionate about improving people’s lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?

　　Come Join Our Team

　　Cognosante is seeking an outgoing, organized, eager, and proactive individual to fill a remote Quality Assurance Officer role to support the Center for Medicare and Medicaid Services (CMS) Medicare contract. This contract is a critical component of defending the Medicare Trust Fund by collecting billions of dollars annually in mistaken payments from debtors. The CMS Medicare contract is the center point of that process – combining both Coordination of Benefits case work and Data Collection from Beneficiaries, Group Health Plans (GHP) and Non-Group Health Plans (NGHP) to ensure accurate payment of Medicare claims.

　　What is the position?

　　The Quality Assurance Officer will play a crucial role in ensuring that our products or services meet and exceed established quality standards. S/he shall provide and maintain a comprehensive quality program for the control of quality that is acceptable to the Government and ensures the requirements of the contract are met. This position requires a keen eye for detail, excellent analytical skills, and the ability to collaborate effectively with cross-functional teams to drive continuous improvement in quality processes.

　　What will I get to do?

　　Key responsibilities include:

　　Serve as required personnel on the contract.

　　Provide leadership and guidance to team members.

　　Supervise and oversee the work of direct reports.

　　Motivate and inspire team members to achieve goals.

　　Coordination and communication with Trainers, Compliance Officer, etc., when a deficiency in guidelines, processes, procedures, and/or policies is uncovered during the contractor's established quality review program.

　　Collaborate with the Compliance Officer to ensure that quality assurance processes align with relevant regulatory requirements and industry standards.

　　Develop, implement, and manage a comprehensive quality assurance plan in alignment with organizational goals and industry standards.

　　Collaborate with stakeholders to establish quality benchmarks and performance indicators.

　　Conduct regular evaluations of existing processes to identify areas for improvement.

　　Recommend and implement process enhancements to optimize efficiency and quality outcomes.

　　Establish processes for regular audits and inspections to ensure compliance with established quality standards and procedures.

　　Document and communicate findings and collaborate with relevant teams to address identified issues.

　　Maintain accurate and up-to-date records of quality assurance activities.

　　Prepare and present regular reports to management on quality metrics, trends, and improvement initiatives.

　　Foster a culture of quality consciousness and continuous improvement throughout the organization.

　　Collect and analyze customer feedback to identify trends and areas for improvement.

　　Stay informed about changes in quality standards and update processes accordingly.

　　Other duties as assigned.

　　What qualifications do I need?

　　Required minimum qualifications:

　　Bachelor’s degree or equivalent OR 4 years of experience in lieu of degree.

　　4 or more years of experience in quality control or quality assurance activities.

　　Proven experience in quality assurance, preferably in a related industry.

　　Strong understanding of quality management principles, methodologies, and tools.

　　Excellent analytical and problem-solving skills.

　　Detail-oriented with a focus on precision and accuracy.

　　Effective communication and interpersonal skills.

　　Must be a US Citizen or Authorized to work in the US (if not a citizen) and a resident of the US for at least 3 years within the last 5 years.

　　What additional characteristics will help me thrive?

　　Experience with CMS programs

　　Experience with quality management systems (e.g., ISO 9001).

　　Familiarity with statistical analysis tools and methodologies.

　　Knowledge of continuous improvement methodologies (e.g., Six Sigma).

　　What We Offer  

　　Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that: 

　　Ensure optimal health and productivity of our employees  

　　Support employee retention and attraction 

　　Provide work/life balance to ensure our employees succeed inside and outside of the office 

　　Compensation

　　$58,045.66 - $96,935.81

　　The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience. The estimate displayed represents the salary range for this position and is just one component of Cognosante’s total compensation package for employees. It is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee.

　　Cognosante will not provide sponsorship for employment-based immigration benefits for this position.

　　What We Promise  

　　Cognosante employees are inspired by our bold mission to improve lives. To achieve this mission, we put our people first. No matter where they're located around the nation, our innovative workplaces enable individuals to apply their skills and experience to work toward a greater good.

　　We foster a winning culture of solution creators built on innovation, collaboration, flexibility, and work-life balance. And we invest in the next generation of diverse talent to foster an inclusive, progressive, adaptable workplace that prioritizes advancement for all. As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.  

　　Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails (@cognosante.com or @accurate.com).

　　We will never send communications through any other domain, including @cognosantecareers.com, @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at [email protected]

　　At Cognosante, we innovate with purpose. Each day, we create meaningful change by delivering mission-driven solutions for healthcare, civilian, and defense government agencies. When you work at Cognosante, you’ll apply your talents and grow your career with an organization that believes in the missions of our customers – and the right every employee has to an inclusive, flexible, and collaborative workplace. Work with us, and you’ll be challenged and supported—and have the platform to elevate your career to wherever your professional aspirations lead.​

　　Get to know Cognosante employees

　　We’re driven by our customers’ missions, and measure success by how we improve lives.

　　We believe innovative solutions start with an innovative culture.

　　We believe customer understanding is the key to creating innovative solutions.

　　We know we are stronger together, and we value the diversity of our people.

　　We believe growth should be a core job benefit.

　　Like many other companies, Cognosante has been targeted by scammers making fraudulent job offers to potential candidates. As shared on our company website (https://cognosante.com/careers/) , communications from Cognosante recruiting are only sent with an official corporate domain email (e.g., @cognosante.com) and not a commercial domain e-mail (e.g., @gmail.com or @yahoo.com)). We will never request payment from an applicant, nor will we send payment to an applicant, prior to that individual’s start date.

　　We want to recommend a couple of ways that you can report this incident and take action against these scams:

　　-The FBI: File a Complaint (https://www.ic3.gov/Home/FileComplaint)

　　-The FTC: Report Fraud (https://reportfraud.ftc.gov/#/)

　　Also, if you're not sure where to report the scam, you can find some guidance here: Where to report scams | USAGov (https://www.usa.gov/where-report-scams) .