Introduction

　　As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success.

　　Your Role and Responsibilities

　　One of the main objectives in each of the projects is to provide adequate service to our clients and guarantee that all our staff update their knowledge in a constant and optimal way. Additionally, it is important to structure a training plan that guarantees the homogeneity of knowledge in the work team.

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　　Objectively determine the adherence and maturity of the defined processes, through internal audits that support the identification, registration, monitoring and control of the actions necessary for the elimination/mitigation of real or potential non-conformities of the processes and services of the contract signed with the client for their continuous improvement.

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　　Establish the guidelines for the preparation, coding, updating, control, approval and conservation of documents, in order to guarantee their current and updated use and prevent the unintentional use of obsolete documents.

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　　Improve the efficiency of the services provided and optimize the decision-making process through the collection, centralization, analysis, storage, availability of the organization's knowledge and information related to the provision of services, thus ensuring a comprehensive knowledge base and reliable for those responsible involved in the conception, design, development, implementation and operation of each of the projects.

　　Required Technical and Professional Expertise

　　Academic level:

　　Technologist or systems technician, industrial engineer or similar. (Graduate)

　　Verifiable knowledge in ITIL Foundation

　　Knowledge of quality assurance processes

　　ISO9K Internal Auditor Certification

　　Minimum experience (years):

　　2 years of experience in quality assurance in first-level services (help desk, technical support, asset and inventory management)

　　Behavioral skills:

　　Oral and written communication, detail orientation and optimization of

　　procedures, analytical capacity

　　Preferred Technical and Professional Expertise

　　as about

　　About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

　　Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

　　Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

　　Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

　　Are you ready to be an IBMer?

　　About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

　　Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

　　Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.