Why Compucom? (Overview)

　　Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Program Director to join our team.

　　This is an on-site position in the Atlanta, GA area, that reports directly to the Program Executive.

　　What We Need & What You'll Do (Responsibilities)

　　The Program Director will be directly responsible for one or more clients and will be accountable for the P&L, gross margin attainment, and service delivery while assisting the Account Executive with revenue growth. The Program Director will manage a total revenue of $1-10+ million. This individual will also build, manage, and develop a high performing team of Service Delivery Managers and technicians. The ideal candidate would be a self-starter who programmatically drives commercial, operational, and customer relationship improvements.

　　Build trusted customer relationships based on mutual respect for the customer’s business and how CompuCom can support their business and IT objectives.

　　Direct the day-to day operations of customer relationship team that is focused on providing customers with support, guidance, and knowledge resources to boost renewals and strive for zero churn.

　　Responsible for Service Level Achievement (SLA) through onsite, Remote Services, and Shared Services and overall governance to include: Operational: monthly and quarterly, Commercial Contact Governance (adherence and knowledge of the contract), Strategic: innovative road mapping

　　Implement strategies and processes to deliver a consistent client experience from onboarding through all phases of the customer lifecycle while promoting retention; Client Satisfaction to be measured via Net Promoter Score (NPS) and operational Customer Satisfaction measures (CSAT).

　　Assist with the planning process for incremental growth alongside sales, product development, and other customer facing functions.

　　Responsible for revenue forecasting in collaboration with delivery and program management based on actual sales volume, client information (such as new app releases and end-user additions), and forecasting trends (prior volume, seasonality, etc.).

　　Manage a team of service delivery managers to include providing leadership, addressing discipline issues, hiring and terminations, administrative duties, and training for continuous improvement. (May manage some technicians directly)

　　Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company

　　Who You Are (Qualifications)

　　Bachelor’s Degree in Business Management, Computer Science, or related field.

　　5-10 years of related experience

　　Prior management experience with strong leadership skills

　　Excellent delivery skills in related IT/Product categories

　　Strong strategic and tactical account management skills

　　Effective communicator with strong attention to detail

　　Ability to work independently as well as in a team environment

　　Experience in sales accounts in related IT/Product categories

　　Equal Employment Opportunity

　　CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

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　　Fair Chance Ordinance

　　We will consider for employment qualified applicants with arrest and conviction recordsCity & County of San Francisco Fair Chance Ordinance (https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf) .

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　　Posted Date1 month ago(1/17/2024 9:21 AM)

　　Posting Location Atlanta, GA

　　Req # R0033531

　　Category Account Management

　　CompuCom Systems, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.