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Patient Financial Counselor
Patient Financial Counselor-November 2024
Asheville
Nov 13, 2025
About Patient Financial Counselor

  Description

  Schedule: Part-Time | Tuesday - Thursday 7am-3:30pm

  Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Financial Counselor today with Mission Hospital.

  Benefits

  Mission Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

  Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

  Free counseling services and resources for emotional, physical and financial wellbeing

  401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

  Employee Stock Purchase Plan with 10% off HCA Healthcare stock

  Family support through fertility and family building benefits with Progyny and adoption assistance.

  Referral services for child, elder and pet care, home and auto repair, event planning and more

  Consumer discounts through Abenity and Consumer Discounts

  Retirement readiness, rollover assistance services and preferred banking partnerships

  Education assistance (tuition, student loan, certification support, dependent scholarships)

  Colleague recognition program

  Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

  Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

  Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

  Note: Eligibility for benefits may vary by location.

  Come join our team as a Patient Financial Counselor. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

  Job Summary and Qualifications

  As a Financial Counselor, you will be responsible for reviewing the Financial Clearance Worklist daily and visiting in-house patients; collecting estimated patient liability amounts; explaining all financial information, responsibilities and working closely with outside agencies to ensure patient’s financial coverage.

  What you will do in this role:

  Follow AIDET guidelines in all interactions with the patient

  Demonstrates excellent customer service

  In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house

  Provide estimates to patients and/or physicians as requested

  Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate

  Follows all guidelines set forth in the Cash Handling policy.

  Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits and precertification requirements

  Assist patients with payment arrangements and in co-ordination with the Medicaid Eligibility Staff assists patient with financial applications

  Contact patient employer, if necessary, for verification of employment, premium status, babies being added to policies.

  Escalates any concerns as needed to Patient Access Manager/Supervisor

  Enter pertinent insurance information into the HIS system (i.e. Meditech)

  Enters appropriate notes for all patient encounters

  Maintain professional image and implement excellent customer service to customers

  Complete financial analysis and collect estimated patient liabilities

  Follow up with patients for necessary signatures if they were incomplete at time of hospitalization

  What qualifications you will need:

  High school diploma or GED preferred

  1 year of related experience required.

  Proficiency in Microsoft Office applications.

  Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

  HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

  "The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

  HCA Healthcare Co-Founder

  If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Financial Counselor opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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