About the Role

　　Uber is seeking for a sharp, analytical, and strategic tech operations manager to join our Mexico Compliance & Safety Operations team!

　　If you're passionate about scaling processes, establishing governance structures (including KPI and data models), orchestrating complex projects with diverse cross-functional teams, and getting into the details to pinpoint risks while identifying and executing operational efficiencies - which may even entail developing compelling business case for automation - then this role is tailor-made for you. You will have the opportunity to roll out safety product features and use your creativity and problem-solving powers to solve big regulatory and safety opportunities through data insights, all while engaging with a team of superstars with the primary objective of helping the Mexico Rides team unlock growth!

　　The Compliance and Safety team owns, executes, and helps shape the overall strategy that allows us to have the correct local regulation, level playing field, and safety conditions to enable the Mexico Rides team to have a smooth day-to-day operation and reach the business's aggressive growth goals.

　　What we are looking for

　　We are looking for a skilled operator with a strong eye for efficiency who understands the inherent relationship between regulatory compliance, safety, and growth. The ideal candidate will not only thrive in ambiguous environments but will also have a strong sense of data management to identify trends and risks, a strong sense of teamwork, and a creative mindset that can help solve the problems at hand.

　　With fiercely regulated markets like Mexico, you will be working hand in hand with a team of superstars like local and regional Operations, Policy, Legal, Privacy, Customer Support, Product, and Marketplace. Some themes you might handle in this role include OKR and governance definition, state regulation implementations, driver access and permanence requirements, operational cost structure (for Uber and the drivers), and safety feature implementation and impact.

　　This position reports directly to the Head of Compliance & Safety, who is a critical member of the Mexico Rides Leadership Team reporting to the Country Manager.

　　What you'll do

　　Create and assume responsibility for the team's data governance framework, empowering us to decide based on data trends.You will be actively involved in shaping the team's Objectives and Key Results (OKRs) to help set a strategic view for the team.Support the creation of data-based frameworks that allow the team to better assess the impact new regulations will have on our business.Through problem solving and creativity, identify opportunities our current regulatory procedures and requirements have to optimize the team bandwidth and improve the experience for the earners and spenders on the platform.Based on data, identify safety product opportunities that we can later request too the regional teams.You will need to be able to have good planning and organizational skills to be able to prioritize your day-to-day work based on the team's overall strategy.Maintain productive working relationships with immediate team and cross-functional partners across operations, marketing, customer support, product, policy, and legal to scope, test, and implement initiatives.Build strong cases to influence other teams to work on the key priorities of the team

　　What you'll need

　　Education: We encourage people from all backgrounds to applyYears of Experience/Industries: 3 or more years of professional experienceAdvanced SQLData-Driven Mentality: Make strategic decisions based on data analysis and interpretation. Experience getting in the weeds of data, balanced with the ability to see the big pictureCritical thinking: You think critically about all angles of a problem, digging in deeper where needed and making thoughtful long-term decisionsCommunication: Spanish and English proficiency. Able to interpret and present data to various audiences in an engaging and comprehensive yet concise mannerTeamwork: Demonstrate optimism, respect others, and work well in a team. Ability to work with people from diverse backgrounds and responsibilities. Maintains healthy working relationships, even in disagreementsExecutional Excellence: Ability to work and accomplish multiple tasks in parallel, delivering results in a fast-paced and ambiguous environment while maintaining high-quality work standardsPlanning & Organization: Ability to create detailed project plans with project stages, milestones, basic interdependencies, and ownersSelf-motivated, work well independentlyCreate business cases that can help us influence cross-functional teams to help us push our needs and automate processes when needed.

　　Bonus Points

　　Python Knowledge or other automation languages

　　We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

　　Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

　　*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].