UPMC Community Medicine Incorporated is hiring a full time Office Manager to support Gastroenterology Associates of UPMC- a large gastroenterology practice composed of 7 physicians and 7 APPs. This position will work Monday through Friday 8am to 4:30pm (no nights, weekends of holidays). This position will work 60% of the time at 5200 Centre Avenue Pittsburgh, PA 15232 and 40% at a second location: 1000 Integrity Drive Pittsburgh, PA 15235.

　　This position will be responsible for managing the Patient Service Representatives, Medical Assistants, and Virtual Call Center in collaboration with the Sr. Practice Manager. Daily tasks will include performance management, coordinating schedules, template management, and process improvement.

　　Purpose:

　　Manages the timely and organized operation of the general services of the Center including scheduling, coordinating templates, coordinating all operational tasks, and assisting the director of the center on a daily basis. Ability to order all supplies utilized in the clinical area and for coordinating the maintenance of the equipment.

　　Responsibilities:

　　Anticipate scheduling issues when members of the staff are not scheduled.

　　Coordinate and staff laser templates, ensuring that patients are properly scheduled.

　　Review patient schedules routinely to troubleshoot for overbooked clinics, as well as staffing in respective areas of the department.

　　Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.

　　Maintain correspondence with the Practice Manager concerning personnel, human resource, supplies, and patient issues.

　　Order all supplies and services as needed for this practice.

　　Be cognizant of and apply relative administrative, UPP, and departmental policies and procedures for the protection of the patients, staff and department.

　　Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.

　　Ensure that the clinical environment is patient friendly, appropriate for staff and physicians to work and be productive by working closely with the staff and physicians responding to issues and problem-solving.

　　Provide and coordinate maintenance on all equipment used by the clinical staff of the department.

　　Bachelor's Degree in Health Care or Business + 1 year healthcare or management experience

　　OR Associate's Degree in Health Care or Business + 2 years of healthcare experience or 1 year of management experience

　　OR High School Diploma +3 years healthcare experience or 1 year of management experience Licensure, Certifications, and Clearances:

　　Act 34

　　UPMC is an Equal Opportunity Employer/Disability/Veteran

　　UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.