Description

　　Do you aspire to be a world class Network Engineer, and learn from experts in the field? Would you like the opportunity to support the world leader in both online retail and cloud computing? The Network Operations team is looking for highly motivated individuals to support the day to day operations of our global network infrastructure, and drive the stability and sustainability of our next-generation network as it continues to grow. Maybe it’s you—taking risks, challenging yourself, pursuing ideas and changing the way millions of people do something.

　　The Network Operations team is responsible for maintaining the health of Amazon’s Retail and Web Services network. This team plays a critical role in responding to operational changes in the network, determining root cause, and working with internal teams and external vendors/ISPs with the goal of returning to a fully operational state. Additionally, the Network Operations team is responsible for performing changes to maintain the reliability of the network as it scales.

　　Why AWS

　　Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

　　Inclusive Team Culture

　　Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

　　Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you would like to request an accommodation for the interview or onboarding process, please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting https://www.amazon.jobs/en/disability/us.

　　Mentorship and Career growth

　　We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

　　Key job responsibilities

　　Operational Excellence

　　Providing with the first response to monitoring systems alarms, and works to stabilize impact as quickly as possible across the Amazon network

　　Troubleshoot routing and interconnectivity problems – including troubleshooting of network device hardware failures

　　Identify and troubleshoot recurring platform problems

　　Collaborate with internal teams to diagnose problems, and return devices/configurations to a healthy state

　　Escalate to external vendors (Cisco, Juniper, etc) to diagnose problems and facilitate part replacement

　　Work with ISPs to diagnose problems between Amazon’s network and their infrastructure.

　　Provide support in large scale events

　　Change Management

　　Focus on the needs of the customer in all change scenarios

　　Help to determine requirements, then write, review and execute changes safely

　　Collaborate with driving standards across the network, and ensure that we are fully compliant to standards and policies.

　　Work with invested teams to scope change work and deliver to a deadline

　　Automation

　　Look for automation opportunities in troubleshooting and administration tasks

　　Work with System Developers to scope tools that meet the Network Operation team’s needs.

　　Continued Improvement

　　Create and review documentation for processes and troubleshooting best practices

　　Identify simple, sustainable and repeatable solutions and processes

　　Involvement in the interviews for entry level positions

　　A day in the life

　　You will work closely to with internal and external partners to drive the programs that you are responsible for. You will ensure that timelines are defined and followed to enable the successful delivery of features and products to meet customer demands.

　　About the team

　　Product Engineering Team sits within the DCF Organization and are responsible for all aspects of planning the core networking datacenter network. The team is located between Seattle and Dublin with two primary services Platform Topology and Efficiency (PTE) and the Platform and Features (Pioneers). The team has overall responsibility for managing the hardware and software required to support the datacenter core networks. The team ensures there are defined transition plans, maximizing the cost effectiveness of our topologies for the full lifecyle from initial designs to decommissioning. We use the latest hardware to provide the best user experience for customers.

　　We are open to hiring candidates to work out of one of the following locations:

　　Arlington, VA, USA

　　Basic Qualifications

　　4+ years of major internet routing protocols experience

　　4+ years of working in a Linux/Unix environment experience

　　Preferred Qualifications

　　1+ years of automation scripting using Python, Bash, Shell and/or Perl experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.