Description

　　Amazon is seeking to hire Manager, Account management who in our team to help build our key categories by managing our top and most strategic Selling Partner Accounts. You will join a high performing, learning-oriented, analytical team, who are motivated to work hard, have fun, and make history

　　The role leads a team of Account Managers responsible for managing business growth for some of the most influential Selling Partners on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities. You will interface internally with leaders from our category teams and will be responsible for all aspects of the seller’s business with Amazon.

　　The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they’re building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our sellers.

　　Key job responsibilities

　　Responsibilities Include: · Managing a team of senior account managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of sellers on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Manage end to end goal setting for team to align with organizational goals. Build relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. Leads recruiting and hiring efforts across direct team and broader organization. Manage stakeholders needs and monitor complexity through efficient resource allocation. Drive/monitor stakeholder’s satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account managers.

　　A day in the life

　　So what is involved in this role day-to-day? It’s incredibly varied, so you need to enjoy managing multiple projects and problem-solving! You’ll also be working to:

　　· Managing the seller relationship by championing the seller’s needs at Amazon. Build strong communication channels at all levels of the seller’s organization, set proper expectations, provide clear status communications, and manage towards a growth plan.

　　· Work closely with Leadership on planning and business strategy for Consumables, completing in-depth analysis into customer trends

　　· Analyze industry and Amazon internal data to understand competitive landscape across multiple categories and identify customer trends

　　· Conduct financial analysis of business opportunities to meet and exceed revenue and profitability targets

　　· Managing and driving the growth of the seller’s business: Build and execute on a strategic account plan that delivers on key business opportunities for the seller and Amazon.

　　· Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and onboarding teams.

　　· Work with sellers to improve operational aspects of their business in providing a great consumer experience.

　　· Analyzing the business: Conduct deep dive analysis and provide routine executive-level reporting on the seller’s current business and future opportunities. Publish recommendations and action plans based on data.

　　· Providing thought leadership around planning, roadmaps and execution

　　We are open to hiring candidates to work out of one of the following locations:

　　Mumbai, MH, IND

　　Basic Qualifications

　　3+ years of sales or account management experience

　　4+ years of sales experience

　　Experience managing teams

　　Experience analyzing data and best practices to assess performance drivers

　　Bachelor's Degree

　　Preferred Qualifications

　　MBA from a tier 1 college