JOB DESCRIPTION IDENTIFICATION

　　Job Title:                           Zone Manager

　　Department:                     Operations                  

　　FLSA Classification:         Exempt

　　Reports To:                       Regional Zone Manager

　　Status:                              Full Time

　　Pay                                   45K-55K

　　COMPANY OVERVIEW

　　For over 70 years, Kellermeyer Bergensons Services (KBS) has delivered best-in-class property services to major retailers, healthcare, churches, and commercial facilities across the United States.  Our core services are janitorial, facilities repair and maintenance, landscape management, and parking lot maintenance services.  Kellermeyer Bergensons is reliable, cost-effective, and professional.  Our property services offerings allow our customers the option to bundle a combination of services or to select single services.

　　OVERVIEW OF JOB

　　The Zone Manager supervises and facilitates cleaning operations for customers in an assigned territory. Responsible for planning, directing participating, and overseeing crew members and subcontractors, ensuring performance expectations are met. Develops and maintains professional working relationships with all clients in accordance with their contracts.

　　KEY RESPONSIBILITIES

　　Coordinates and supports the cleaning of customer sites/locations in accordance with policies, principles, and procedures established by the customer contract and management

　　Supporting sites with active supervision and cleaning of facilities

　　Confers with customers and subcontractors to evaluate and provide improved and expanded services in the area

　　Develop and maintain professional relationships with each client and ensure the client is retained through providing the best service levels in accordance with their contract

　　Develops and implements plans for efficient use of materials, machines, effective cleaning processes

　　Reviews subcontractor work, site conditions/quality and maintains cleaning schedules in accordance with customer’s requirements

　　Visit accounts as prescribed on their portfolio and submit completed audit inspection reports as directed by their manager

　　Assure that customers’ needs are expeditiously addressed with a sense of urgency meeting response time requirements

　　Keeps the operations office informed regarding customer concerns and needs, and ensures that all issues are

　　Preparation and timely submission of daily, weekly, and monthly reports as required by management.

　　Occasional overnight shifts will be required

　　Responsible for making minor repairs and adjustments to equipment and / or submitting a service order for major repairs if needed.

　　Other tasks and projects requested by the customer and/or KBS leadership team

　　EXPERIENCE REQUIRED

　　Possess problem-solving ability that enables you to identify and resolves problems in a timely manner

　　Supervisor experience assuring effective cleaning processed are followed

　　Project management experience coordinating project plans, communicating changes and progress, while meeting project deadlines within budget

　　Writes clearly and informatively and can read and interpret written information

　　Experience with delegating work assignments by matching the responsibility to the person

　　Exhibits confidence to lead and motivates others to perform well

　　Managing staff in planning, decision-making, facilitating and process improvement

　　Travel is required for this position

　　Reliable transportation is required to travel from site to site

　　Bilingual in English and Spanish

　　QUALIFICATIONS

　　Industry experience in aspects of cleaning retail or institutional buildings

　　Establishes priorities to deliver results efficiently

　　Demonstrates orientation to detail and organization

　　Ability to communicate with all levels of management and employees

　　Demonstrates effective planning and organizational skills

　　Demonstrates honesty and integrity at all times

　　Ability to follow appropriate safety guidelines

　　Displays willingness to make decisions by exhibiting sound and accurate judgment

　　EDUCATION AND / OR EXPERIENCE

　　Experience in the cleaning industry requiredLANGUAGE SKILLS

　　Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 

　　Ability to write routine reports and correspondence. 

　　Ability to speak effectively before groups of customers or employees of the organization.

　　COMPUTER SKILLS

　　Must be able to learn how to use KBS Force which is proprietary software used daily to manage budgets, complete audits, payroll, and attendance as well as electronic hiringPHYSICAL DEMANDS

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

　　The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

　　The employee must be able to be on their feet most of the day and walk several miles each day.

　　Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

　　WORK ENVIRONMENT

　　Building and warehouse, which may include varying temperatures and moderate noise levels.

　　The site environment may have varying workstations and varying interactions with customers and staff.  

　　Working conditions may include small spaces, dust, fumes/odors, hot/cold temperatures, inside/outside noise, vibration, standing on concrete for long hours, and wet or uneven surfaces

　　What's In It For You?

　　Supportive work environment shifts that accommodate your needs.KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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