Description

　　Kforce has a client that is seeking an Imports Customer Service Representative in Saint Louis, MO.Duties Include: Imports Customer Service Representative will be answering customer inquiries, entering, and successfully processing orders (50-100 daily) accurately via the AS400 Reviewing all new customer orders for adherence to established ordering procedures including order minimums, lead times, non-stock/stock items, and efficient container utilization Determining fulfillment location for new customer orders Review and process all customer order revisions via the AS400 and effectively communicate with the branches and Company Shanghai to assure accuracy at all levels Investigating customer questions, problems and/or complaints and managing to successful resolution As an Imports Customer Service Representative, you will be maintaining relationships with both internal and external customers with exceptional service Maintenance of customer sell price files, master files and ship to files with high level of accuracy Function as a liaison between customer service and other branch departments, National Accounts and/or Sales Representatives to provide product pricing, order status, and product research Expediting orders as required; Working effectively in a team environment to meet business goals and objectives

　　Requirements

　　High School diploma or equivalent; Bachelor's degree preferred; Import and/or International Business experience or education highly preferred Minimum 1 year of Customer Service experience Must be detailed oriented and perform with a high level of energy Diplomatic problem solver with the ability to multi-task in a fast-paced environment Must possess excellent communication skills with proficient PC skills to include Microsoft Office, particularly Excel Accuracy and speed with 10-key is required AS400 experience is highly preferred

　　The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

　　We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

　　Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

　　This job is not eligible for bonuses, incentives or commissions.

　　Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

　　Kforce is a solutions firm that builds and manages expert teams in technology and finance & accounting. We deliver on our client's objectives by combining a global knowledge force with flexible delivery and an unmatched drive for excellence. Kforce not only serves as a trusted partner to our customers, providing next level insights and powerful results, but also offers many consultants comprehensive benefits including medical, dental, 401(K), life insurance and disability.