Description

　　The objective of an Enterprise Service Management Assisted (ESM-A) representative is to reach out to existing Selling Partners (SPs) from a selected Lead Pool, from the MX Marketplace (771770), to support SPs on the process of adoption and re-adoption of key Amazon Marketplace Programs (e.g., Fulfilled by Amazon, External Fulfillment, Advertising, Brand Tools, Promotions) resulting in bettering Seller Experience (SX) of reached out SPs and improving Customer Experience (CX) through improved selection offering, quality and lead-times. ESM-A representatives are evaluated by: (1) the number of engagements within the year (from the selected Lead Pool); (2) the conversion percentage to adopted/re-adopted Amazon Marketplace Programs; and (3) quality score on SP anecdotes from support provided.

　　The ideal candidate is motivated, agile, with strong time management and project management skills, technical and analytical. This opportunity requires excellent troubleshooting, problem-solving, and communication skills as well as team skills. At the core of the position is high attention to detail and delivering high quality results on time.

　　Key job responsibilities

　　Develop a clear understanding of the Selling on Amazon products and their functionalities, the e-commerce industry and competitive environment.

　　Analyze data and trends to identify, action and influence long term in order to maximize potential for your portfolio of Selling Partners

　　Collaborating effectively with internal teams and your Sellers to maximize Selling Partners Potential.

　　Build effective working relationships with your Sellers; be a trusted advisor and provide the best experience looking to develop it.

　　Oversee key strategic activities that are underway for the Seller, follow up, escalate and clear blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization and deliver value across a larger customer set

　　Able to track metrics to record the success of the Sellers in your portfolio. Use these metrics to guide your work and uncover hidden areas of opportunity.

　　We are open to hiring candidates to work out of one of the following locations:

　　San Jose, CRI

　　Basic Qualifications

　　1+ years of professional or military experience

　　1+ years of exceeding quota and key performance metrics experience

　　Bachelor's degree

　　Experience with business development, partnership management, or sourcing new business

　　Experience using Excel at an advanced level including practical knowledge of VBA/macros and advanced Excel functions

　　Advanced written and verbal skills in Spanish and English.

　　Preferred Qualifications

　　Experience using Salesforce.com at an advanced level including the development of dashboards and reports, programing experience

　　SQL proficiency