We are looking for an Ancillary Patient Access Representative to join our team! This individual will perform a variety of Business Office procedures associated with the patient registration and scheduling processes in a variety of departments including Rehab, Radiology, ReadyCare and the Emergency Department. All functions of this role are performed with a high degree of confidentiality.

　　This position is 64 hours per biweekly pay period and includes primarily daytime hours with occasional PM shift. The weekend and holiday rotation is every 4th weekend/holiday. Astera Health offers a comprehensive benefits package including health, dental, vision, life and retirement. We also support work-life balance through benefits such as paid time off, short and long-term disability and our employee wellness initiative.

　　Responsibilities include, but are not limited to:

　　Receives patients and visitors and ascertains their needs to assist them using a caring and professional manner

　　Secures demographic and financial information from patients or family, obtains necessary signatures and enters information into the electronic health record to complete the registration process

　　Schedules appointments and maintains provider schedules

　　Operates telephone console using a caring and professional manner to assist callers, answers questions and transfers calls to correct departments when appropriate

　　Ensures referrals are addressed and completed in a timely manner

　　Works department work queues, as assigned

　　Competencies Required:

　　Ability to communicate effectively, both orally and in writing

　　Positive attitude

　　Demonstrates high degree of commitment to customer service excellence

　　Strong computer skills, knowledgeable in Microsoft Office systems

　　Familiarity with medical terminology

　　Education and Experience Required:

　　High school diploma or GED, or in the process of obtaining

　　Post-secondary education with emphasis on office practices or previous office experience preferred

　　Astera Health is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.