Company Description

　　At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　Job Description

　　About Digital Technology

　　We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

　　Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them.

　　What you get to do in this role

　　This role serves as the overarching glue across the Digital Technology Operations ("DTO") team, ensuring we are all focused on the right work, effectively delivering on our objectives, strategically planning our work, supporting, and developing our teams, and being good stewards of our budget. It requires you to both think strategically and drive team alignment, as well as dive deep and ensure effective delivery.

　　Key ResponsibilitiesDrive strategic initiatives across DTO and Digital Technology ("DT"), focused on continuous improvement, cost avoidance/savings, workforce alignment, and operational excellence.Act as a sounding board, advisor, and support for SVP in managing the organization, employees, and stakeholders in strategy, operations, financial management, personnel, and communications.Drive strategic focus of the team, leading coordination of priorities to support organizational goals and ensuring alignment of senior leaders.Identify accelerators and friction points and drive initiatives or process improvement activities; accordingly, collaborate with team leadership and peers in DT to ensure cross-functional alignment. Coordinate operational management and annual planning for budget and financial forecasts; ensure alignment to plan, prioritization of incremental asks, tracking of savings initiatives, and coordinated spend management.Manage the cadence of the SVP office and priorities, including regular engagement with peers in the organization and across other IT areas and with external teams such as finance, HR, product, sales, marketing, and extended ServiceNow stakeholders.Lead results-driven quarterly business reviews across the team; coordinate and drive the execution of SVP's weekly leadership team meetings, quarterly manager meetings, and All Hands meetings.Qualifications

　　To be successful in this role you have:10 or more years of experience in a business management or senior leadership roleBachelor's degree in business, management, technology, or a related field; advanced degree preferred.Strong analytical skills and exceptional communication abilitiesExperience in organizing and directing multiple teams and departments.Experience in planning and leading strategic initiativesExperience in data analysis and budget managementExceptional written and verbal communication skills, with the ability to convey complex information clearly and concisely.High level of professionalism, discretion, and judgment in dealing with confidential and sensitive information.Preferred skills and qualificationsConsulting experience, with a focus on operations managementProven success in a project coordination roleNimble business mind, focused on developing creative solutions.Strong project-reporting skills, with focus on interdepartmental communications#DTjobs

　　JV20

　　Additional Information

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

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