customer service dispatch representative.

　　franklin , tennessee

　　posted 3 days ago

　　job details

　　summary

　　$16.50 - $17 per hour

　　temp to perm

　　high school

　　category office and administrative support occupations

　　referenceAB_4451277

　　job details

　　Ready to deliver world-class customer service experiences? Doing so has never been a higher organizational priority — nor, for that matter, have companies ever found it so hard to find people with your skill set. That's because even as call volumes are spiking, vacancies appear to be increasing — and many call centers have decided to increase wages as a consequence. So if you're a highly polished, hands-on pro looking for your next career move, this just might be that opportunity. Click to learn more about the role we're hiring for and be sure to .

　　salary: $16.5 - $17 per hour

　　shift: First

　　work hours: 7 AM - 4 PM

　　education: High School

　　Responsibilities

　　Monitor the progress of dispatched calls and provide regular updates to customers regarding arrival times and any delays.

　　Effectively communicate with customers to gather necessary information about their service needs and relay it to technicians.

　　Handle customer inquiries and resolve any issues or complaints in a professional and timely manner.

　　Maintain accurate records of service requests, dispatch activities, and customer interactions in the database.

　　Collaborate with other departments to ensure efficient workflow and timely completion of service requests.

　　Continuously assess dispatching processes and recommend improvements to enhance efficiency and customer satisfaction.

　　Skills

　　Follow-up

　　Active Listening

　　Telephone Etiquette

　　Empathy

　　Typing Skills

　　Basic Software Skills

　　Call Center Support

　　Client Service

　　dispatch

　　Qualifications

　　Years of experience: 2 years

　　Experience level: Experienced

　　Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

　　Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

　　At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

　　Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

　　Applications accepted on ongoing basis until filled.

　　get in touch

　　we are here to help you with your questions.

　　KR

　　kyrstie remington

　　[email protected]