SOS Security Systems is seeking to hire a Customer Service Coordinator. The Service Coordinator is responsible for providing the highest quality customer experience to both our external and internal customers by scheduling service appointments in a timely and efficient manner.

　　The successful candidate will have excellent problem-solving skills and be able to think logically to coordinate service calls to the satisfaction of both the customer and office. Attention to detail, focus, ability to communicate effectively and work independently are a must.

　　Candidates that have prior experience in customer service, call center, scheduling, dispatcher roles are encouraged to apply.

　　Duties:

　　Schedule service appointments with customers in order to maintain efficiency, proper routing, and minimal overtime

　　Utilize software for selecting appropriate technician and documenting any travel required

　　Ensure necessary parts are available in order to maintain appropriate service levels

　　Manage technician schedules throughout the day

　　Provide excellent customer service, and resolve issues that may arise

　　Requirements:

　　Must be at least 21 years of age

　　Must have an Associate Degree

　　Must have a Valid Driver's License and Car Insurance

　　Must use own car

　　Must be able to successfully pass Driving Record Check

　　Must be able to successfully pass Reference Check

　　Must have superior verbal and written communication skills

　　Must have excellent customer service skills

　　Minimum of at least 1 year in office setting with customer service experience

　　Must have above average computer skills, including the ability to type a minimum of 35 wpm with a high degree of accuracy while talking

　　Must be able to navigate within multiple systems while speaking with customers

　　Must have superior organizational skills, with a high degree of detail

　　Must have ability to work in a fast-paced environment

　　Must have ability to interact in a professional and courteous manner with people at all levels

　　Must be computer literate / tech savvy

　　Additional Details:

　　Full-Time Position

　　Workdays: Monday, Tuesday, Wednesday, Thursday, and Friday

　　Work Hours: 8:00am - 4:30pm

　　Benefits: Competitive Compensation, Major Medical insurance cov