Position:

　　Customer Sales Specialist

　　Job Description:

　　Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 109 company, , and a global technology leader, is looking for a Customer Sales Specialist for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech!

　　As a Customer Sales Specialist, you will work to establish and retain strong and influential customer, supplier, and internal relationships. By providing professional, timely and accurate responses to customer inquiries and requests, you will maintain industry leading customer satisfaction. This is a great opportunity to set the foundation for an impactful and successful career at Arrow!

　　What You'll Be Doing

　　Responsible for the day-to-day sales support and customer service tasks for specified customers and assigned accountsResearches and responds to customer inquiries expeditiously and with accuracyMaintains efficiencies in corporate and team operational processes and proceduresServes as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.Owns the end-to-end quotes and order process for specified suppliers and customersProblem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems.Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc.Liaison between sales team to perform root cause analysis of any order issues or pricing variancesEnsures returns, invoicing, credit, shipping issues, etc. are resolved in a timely fashion and within our service level expectations.Attend and participate in customer and supplier calls about metrics, understand products and programs, and set internal action plan and communicate to appropriate account team membersWorks as closely with your team members within a shared work queue to ensure workload balance and consistency in customer experience.May assist less experienced teammates in problem resolution

　　What We're Looking For

　　Typically requires a 4-year degree and 2-4 years of experience in customer service, sales, buying, planning, or procurementIntermediate knowledge of Microsoft ExcelExcellent verbal and written communications skills; must be fluent in EnglishExpertise in Excel, knowledge for Oracle ERP and Salesforce are a bonus

　　What's In It For You

　　At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

　　30 days of Christmas bonus40% vacation premium12 vacation days plus 2 floating daysVision and Dental AssistanceLife InsuranceHealthcare Insurance10% Food/Pantry VouchersRestaurant Vouchers13% Savings FundAccess to Arrow's Employee Discount ProgramGrowth Opportunities,and more!

　　#LI-ME1

　　Work Arrangement:

　　Hybrid: 3 days in office / 2 days work from home

　　Annual Hiring Range/Hourly Rate:

　　$20,183.00 - $26,400.00 MXN Monthly

　　Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

　　EEO Statement:

　　Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

　　Arrow is an equal-opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin EEO policy Mexico

　　Location:

　　MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

　　Time Type:

　　Full time

　　Job Category:

　　Business Support