The Customer Experience Representative is responsible for investigation and resolution of customer inquiries in an expedient and efficient manner. This individual must be a strategic thinker and work well in a team setting. This is a full-time opportunity Monday-Friday with varying shifts between the hours of 6:30 am to 6:00 pm. Other hours are required.

　　Responsibilities:

　　• Communicating with customers via phone, email, and live chat

　　• Assisting customers with questions, software navigation, and issue resolution

　　• Identifying trending issues and providing thorough research and documentation of findings

　　• Root cause analysis reporting

　　• Effectively managing multiple projects in a fast-paced environment

　　• Coordinating with teams across the business to relay information

　　DESIRED EXPERIENCE AND SKILLS:

　　• Bachelor's Degree or equivalent work experience

　　• Experience with admin-level Microsoft Office tasks

　　• Excellent customer service

　　• Effective oral and written communication skills

　　• Basic understanding of technical concepts • Experience with cell phone technology

　　• Background in health care is preferred

　　• Experience with Salesforce preferred

　　• Bi-lingual in French and/or Spanish desired

　　BEHAVIORAL COMPETENCIES:

　　• Detail-oriented

　　• Self-motivated

　　• Team player

　　• Desire to learn