Description

　　All the benefits and perks you need for you and your family:

　　Benefits from Day One

　　Paid Days Off from Day One

　　Student Loan Repayment Program

　　Career Development

　　Whole Person Wellbeing Resources

　　Mental Health Resources and Support

　　Pet Insurance*

　　Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

　　Our promise to you:

　　Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

　　Schedule: Full Time

　　Shift: Full-Time Friday- Sunday, 7a-7p

　　Location: 2100 OCOEE APOPKA ROAD, Apopka, 32703

　　The community you’ll be caring for:

　　Faith based & mission driven organization

　　Central Florida’s premier multi-specialty medical group

　　Comprehensive Employee Benefits such as Educational Reimbursement

　　CREATION Health employee wellness and lifestyle programs

　　Positive working climate to support a work life balance

　　The role you’ll contribute:

　　Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists. Assists with departmental training and quality audits. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed.

　　The value you’ll bring to the team:

　　Creates accurate estimates to maximize up-front cash collections and adds collections documentation where required

　　Calculates patients’ co-pays, deductibles, and co-insurance. Provides patients with personalized estimates of their financial responsibility based on their insurance coverage or eligibility for government programs prior to service for both inpatient and outpatient services

　　Advises patients of expected costs and collects payments or makes appropriate payment agreements in adherence to the AdventHealth TOS Collection Policy

　　Utilizes knowledge of and performs and educates team members on Guest Services functions to ensure the smooth operation of the Guest Services/Information department if applicable

　　Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists

　　Meets attendance and punctuality requirements. Maintains schedule flexibility to meet department needs. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime.

　　Contacts insurance companies by phone, fax, online portal, and other resources to obtain and verify insurance eligibility and benefits and determine extent of coverage within established timeframe before scheduled appointments and during or after care for unscheduled patients

　　Meets or exceeds accuracy standards and ensures integrity of patient accounts by working error reports as requested by leadership and entering appropriate and accurate data

　　Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries

　　Properly identifies patients, ensures armband accuracy, inputs demographics information, and secures the required forms to ensure compliance with regulatory policies

　　Ensures patient accounts are assigned the appropriate payor plans

　　Qualifications

　　The expertise and experiences you’ll need to succeed:

　　Required:

　　One year of direct Patient Access experience

　　One year of customer service experience

　　Prior collections experience

　　High School diploma or GED

　　Preferred:

　　· Two years of direct Patient Access experience

　　· Associate’s degree

　　This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

　　Category: Patient Financial Services

　　Organization: AdventHealth Apopka

　　Schedule: Full-time

　　Shift: 1 - Day

　　Req ID: 24002528

　　We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.