Description

　　Are you looking to kick-start your career with a dynamic company in the medical field? Do you have a passion for providing top-notch client support and enjoy the idea of a concierge-style approach to assist vendors? If so, we have an exciting opportunity for you!

　　About Us: Our client is a fast-growing company in the medical industry located in the vibrant city of Fort Worth, TX. We are committed to promoting a culture of excellence, innovation, and career growth. We take pride in fostering an environment where our employees have the opportunity to start at the entry level and advance within the company.

　　Position Overview: As a Client Support Representative - Client Assistant and Vendor Support Specialist, you will be the driving force behind ensuring client satisfaction and success while providing support, guidance, and knowledge to our vendors. Your role will involve proactive communication, critical thinking, and a concierge-style approach to assist our valued clients and support our Account Managers.

　　Key Responsibilities:

　　Primary Point of Contact: Serve as the primary liaison between clients and the company, ensuring their needs are met promptly and efficiently.

　　EDI Data Entry: Assist with Electronic Data Interchange (EDI) data entry, handling complaints, orders, errors, account inquiries, billing, and cancellations.

　　Order Processing: Utilize True Commerce Foundry Platform systems for order processing, including purchase order confirmations, advanced ship notifications, and invoicing.

　　Communication: Engage in professional inbound and outbound calls with wholesalers, distributors, consumers, business customers, and Account Managers.

　　Order Handling: Process orders received via fax, EDI, and email using Microsoft Dynamics GP system.

　　New Client Accounts: Set up new client accounts in GP after approvals, ensuring a smooth onboarding process.

　　Problem Ticket Resolution: Analyze and process incoming problem tickets, working collaboratively to find effective solutions.

　　Collaboration: Interact with Account Managers to provide necessary information and support, contributing to overall client success.

　　Client Queries: Address client questions related to orders, order tracking, product inquiries, and pricing with professionalism and accuracy.

　　Liaison Role: Act as a liaison to manufacturing suppliers and distributors when required.

　　Product Knowledge: Maintain up-to-date knowledge of our product line, prices, delivery times, drop-ship items, and various literature.

　　Collaborative Efforts: Collaborate with the Client Support Supervisor (CSS) to ensure the delivery of quality client support.

　　Regulatory and Quality Assurance: Assist with documenting incoming complaints and responding to client product questions within approved guidelines defined by Medical Affairs and Regulatory Affairs.

　　Requirements

　　Qualifications:

　　High school diploma or equivalent; bachelor's degree preferred but not required.

　　Proactive communication skills and the ability to build positive client relationships.

　　Strong critical thinking and problem-solving abilities.

　　Proficiency in data entry and using computer systems.

　　Exceptional attention to detail and accuracy.

　　Team player with a commitment to continuous improvement.

　　Desire to grow within the company and take on new challenges.

　　What We Offer:

　　Direct hire opportunity with a fast-growing company.

　　Competitive salary and benefits package.

　　Career advancement opportunities within the organization.

　　A positive and collaborative work environment.

　　Ongoing training and development.

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .