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Call Center Analyst

Call Center Analyst-May 2024

Atlanta

May 27, 2026

About Call Center Analyst

　　KEY RESPONSIBILITIES:

　　Provides technical support and details on all work performed in the ticketing and trackingsystem

　　Sources solutions using a curated knowledge base and other resources

　　Performs hardware and software diagnostics and repairs

　　Supports classroom instructional technology and equipment

　　Coordinates the resolution of technical issues using available resources

　　Maintains asset and inventory management.

　　Supports required events and conferences

　　Provides back-up support for other team members

　　Required Qualifications

　　Educational Requirements

　　High School diploma or equivalent

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