Reference #: 18344Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

　　Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

　　The Workforce Business Systems Analyst plays a critical role in bridging the gap between business and technology. They are responsible for ensuring that IT systems and solutions align with the organization's strategic objectives and contribute to its success. The Workforce BSA will collaborate with IT and Business stakeholders to define and validate complex business solutions, develop application strategies, and maintain healthy business relationships.

　　Location: Hybrid, downtown Pittsburgh, Pennsylvania

　　Job Responsibilities:Functional subject matter expert for Workforce Software Time and AttendanceAbility to unravel complex Union Bargaining Agreements and clearly translate into pay rules within Workforce.Conduct requirements analysis to understand business needs and challenges.Design and document system solutions, including process flows, data models, and user interfaces.Document user stories and acceptance criteria that captures intended product behavior and user experience in sufficient detail for downstream activities.Collaborate with stakeholders to gather feedback and ensure solutions meet requirements. Obtain key inputs from Enterprise Architecture, CyberSec, and InfoSec teams to identify solution technical requirements and interdependencies.Develop and implement testing plans that align with acceptance criteria to ensure system functionality.Create and maintain system documentation, when necessaryRecommend and implement system upgrades and enhancements.Stay up-to-date on new technologies and trends in business systems analysis.Work closely with Product Owner and Development resourcesManage ongoing relationships with business partners to drive satisfaction with IT.Facilitate creative problem-solving sessions.Other duties as assigned.

　　Additional Areas of ResponsibilityStrategic Planning and Analysis:Partnering with business leaders to understand long-term goals and translate them into actionable IT strategies.Identifying and analyzing trends to anticipate future business needs.Performing risk assessments and recommending mitigation strategies.

　　Process Improvement and Optimization:Identifying inefficient or outdated business processes.Designing and implementing process improvements to increase efficiency and productivity.Analyzing and optimizing existing systems to maximize their performance.Automating manual tasks wherever possible to reduce costs and improve accuracy.

　　Business Partnering and Collaboration:Building strong relationships with key stakeholders throughout the organization.Acting as a trusted advisor to business leaders on IT-related matters.Communicating complex technical information in a clear and concise manner.Facilitating workshops and training sessions to promote understanding of new systems and processes.

　　Knowledge Sharing and Training:Sharing best practices and lessons learned with the team.Developing and delivering training programs for new and existing BAs.Staying up-to-date on the latest industry trends and technologies.Participating in professional development activities to enhance their skills and knowledge.

　　Education and Experience RequiredBachelor's degree in Information Technology, Information Systems, Computer Science or a related discipline.In lieu of a bachelor's degree, an equivalent combination of education and experience may be considered.Seven (7) years of related experience.

　　Preferred QualificationsExtensive knowledge in Time and Attendance Workforce SoftwareExtensive knowledge and experience with implementing configurations based on collective bargaining agreements in Workforce SoftwareExperience with integrating time and attendance applications with external solutionsTechnical experience with Time and Attendance Workforce SoftwareWorkforce Certifications (Partner and/or Customer level certifications are acceptable):CT101 Time FundamentalsCT102 Time Basic ConfigurationCT103 Time Advanced ConfigurationCT104 Time Complex ConfigurationWorkforce custom report developmentWorkforce AnalyticsPrevious experience working within the Utility Sector under a heavily matrixed organizational structure.

　　Knowledge, Skills, and Abilities Utilized in this RoleUnderstanding and advocacy of Agile practices, including Scrum MethodologyData structures and algorithmsSoftware development processSoftware testingProblem-solving skills, including creativity,analytical thinking,and the ability to work independently and as part of a team.Communication skills: the ability to write clear and concise documentation,give presentations,and participate in technical discussions.Teamwork skills: the ability to collaborate effectively with others and share ideas.Adaptability:the ability to be adaptable to project changes and a willingness to learn new things.

　　ScopePrimary Focus is on daily deliverables, outputs and reporting. Accountable for managing one's own time and workflow and leads projects and/or large project steps. Work is complex in nature requiring the incumbent to draw on previous knowledge to perform role. Acts independently the majority of the time, requiring guidance in only complex situations. Has well established capabilities, acts as a resource to less experienced staff on moderately complex issues.

　　Decision ImpactProblems and issues faced are vague and require analysis of multiple sources of information for solution. Draws on significant past experience to perform role. Accountable for direct level of reasoning and decision making.

　　Hybrid WorkPosition follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.

　　Storm RolesAll Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.

　　Data GovernanceUtilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.

　　EQUAL OPPORTUNITY EMPLOYERDuquesne Light Company is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, rel