Overview:

　　Actalent has an immediate opening for a Business Operations Associate at our Corporate Office in Jacksonville, FL.

　　Compensation

　　Hourly: $20. 19

　　Bonus potential: up to $1000 per quarter

　　Benefits: Medical, dental, vision, prescription, 401(k), PTO (20 days), employee discounts, tuition reimbursement program

　　Schedule

　　Full Time | Permanent

　　Monday - Friday | 8:00 AM - 5:00 PM

　　Hybrid | 4 days in office - 1 day remote

　　Job Description

　　The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service to external customers as well as corporate and field office employees. The BOA is proficient in the management of customer accounts; this includes project reporting, funding reporting and collection of customer accounts receivable along with the maintenance of the projects & managing the inflow from T&E through OASIS to PSPC. Qualities include: building customer relationships, conflict resolution, professionalism, detail oriented, strong follow-up skills, multi-tasking skills, the ability to use independent judgment, ability to function in an open environment and the ability to adapt to changes in the workplace.

　　Responsibilities

　　Management of customer accounts, including but not limited to invoicing, collections, adjustments, customer service and working with clients to resolve outstanding issues

　　Manage total accounts receivable with an aging in excess of $3.5 M

　　Auditing account specific reports to ensure accurate billing and client specific information

　　Support liaison between field offices and other corporate departments (CA, Delivery, Finance, and FSG)

　　Responsible for gathering the necessary data to assist management with account specific decisions

　　Review Agreement amendments/modifications and incorporate changes for correct customer support and billing, address any potential issues with Finance Leadership

　　Assists/supports fulfillment of contract deliverables, billing and cash collections.

　　Detailed knowledge of Statement of Work (SOW) contracts/purchase order terms and conditions

　　Onboarding of new clients and management of client specific billing arrangements (rates and procedures) and maintain compliance with these requirements.

　　Utilize internal tools and customer tools to support Client requirements.

　　Establish and maintain client documentation files

　　Review and follow up on Audit results to ensure data integrity and compliance

　　Confirm assigned projects/programs/contracts are closed out, accurate, and complete

　　Oversee data governance of systems to ensure accurate reporting (Oasis and PSPC)

　　Qualifications

　　College degree or 2-3 years of relevant experience

　　Proficient in Microsoft Office (Excel and Word is required

　　Strong organizational and analytical abilities

　　Strong communication skills and work ethic

　　Goal driven with problem solving skills

　　Ability to work independently and as a team player

　　About Actalent

　　With global headquarters outside of Baltimore, MD, Actalent has an existing network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, including many of the Fortune 500. We give clients access to specialized experts that drive scale, innovation, and speed to market, supporting engineering and science initiatives that advance how companies serve the world. An operating company of Allegis Group, the global leader in talent solutions, Actalent launched as a new specialized engineering and sciences talent services and workforce solutions brand in 2021.

　　Our Culture

　　The Actalent experience is one of high standards for professional and personal growth, integrity, and inclusivity. Everyone has ownership in the Actalent culture. We ask each member of our team to help us build our culture by:

　　Bringing their best selves to work every day in terms of caring, competitive spirit and character

　　Leading by example and working with purpose and pride

　　Committing to fostering an inclusive and safe workplace where everyone can be their authentic selves

　　Our Commitment

　　Actalent is an equal opportunity employer. We understand the power of a diverse team, celebrate differences, and promote inclusive and accessible environments. To support our colleagues in being their authentic selves and give everyone opportunities for allyship, we offer a range of employee resource groups.

　　Actalent PRIDE

　　Empowered Women at Actalent

　　BIPOC

　　Military and First Responder

　　Strong Voices (Bringing people of color together to successfully build relationships through mentorship and high performing partnerships)

　　Our Corporate Social Responsibility Strategic Partnerships

　　We form alliances with diversity related national organizations for the contributions they make to the communities we serve, their ability to help our organization make an impact on diversity recruitment in the marketplace and the development offerings they have for our internal employees and consultants. See below for a list of current strategic partners:

　　BEYA - Black Engineer of the Year Awards

　　SHPE - Society of Hispanic Professional Engineers

　　Women of Color Stem Conference

　　Linkage's Women in Leadership Institute

　　Girlstart

　　SAE Foundation

　　SMASH

　　National Urban League

　　SASE - Society of Asian Scientists and Engineers

　　Allegis Group Foundation

　　The Allegis Group Foundation is a central part of our commitment to giving back to the communities in which we work and live. Did you know that the Allegis Group Foundation can accelerate your efforts to create meaningful change in our communities? Incorporated in 2000, this philanthropic arm of our business awards direct grants to nonprofit organizations and provides additional financial support through our Employee/Office Match Program.

　　Check out our Instagram and LinkedIn to see what it's like to be part of our team: instagram.com/weareactalent | https://www.linkedin.com/company/actalentservices

　　#actalentinternal #LI-Onsite

　　Actalent is an equal opportunity employer.