Description

　　Leidos is currently seeking Bilingual FHA Customer Service Representatives to support the US Department of Housing and Urban Development (HUD), Office of Single Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

　　In this role, you will utilize a knowledge base and follow Standard Operating Procedures (SOPs) to respond to phone calls and emails while ensuring excellent customer service. This is a great opportunity to gain knowledge of FHA Housing Administration (FHA) mortgage programs while assisting homebuyers, homeowners, and mortgage servicers with various home buying and loan servicing requests. Our Call Center is located in Albuquerque, New Mexico and is open from 6 am to 6 pm Mountain Time Monday through Friday. We are currently hiring for the shift from 9:30 am - 6:00 pm MT.

　　Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.

　　Join our team and you will enjoy Leidos employee benefits, including:

　　Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks in the first yearTen paid holidays per yearEligibility for benefits on first day of employment (medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans)Training opportunities to foster professional developmentTuition reimbursement based on Leidos policyGym membership reimbursementDiversity and Inclusion Employee Resource Groups

　　Primary Job Responsibilities:

　　Reply to calls and emails from the public on housing and FHA mortgages. Utilize knowledge base and follow Standard Operating procedures (SOPs) to answer customer requests.Deliver excellent customer service in a high-volume call center, including responding to customer complaints.Document all customer phone and email communications within internal database.

　　Required Qualifications:

　　Bilingual / fully fluent in English and Spanish (both written and verbal)High School diploma or General Educational Development (GED) certificateMinimum of 2 years of customer service, contact center or call center experienceStrong written and verbal communication skillsMicrosoft Office (Outlook, Word, Teams)Ability to navigate content management system and relevant websites to obtain informationKeyboarding proficiency of at least 40 words per minuteAbility to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation

　　Preferred Qualifications:

　　Call Center (Omnichannel) background a plus

　　This position pays $18 per hour.

　　* This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefit. Leidos ensure that all provisions are met through their wages and benefits.

　　Pay Range:

　　Pay Range -

　　The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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　　Original Posting Date:

　　12/18/2023

　　While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.