At CN, everydaybrings new and exciting challenges. You can expect an interesting environmentwhere you're part of making sure ourbusiness is running optimally and safely-helping keep the economy on track. We welcome students who share theirideas, perspectives and understanding of newtechnologies withour teams. In return, we provide the opportunity towork on exciting projects with experienced collaborators who are happy to share their knowledge, all within a mutually-agreed to framework. Youwill be able to thrive in our close-knit, safety-focused culture workingtogether as ONE TEAM. The opportunities we offer are meaningful because thework we do matters. Join us!

　　Canadian National Railway Company (CN) is looking for a highly motivated person to fulfill a full-time (40h/week) Intern, Business Service Desk position in Montreal, QC from May - August 2024.

　　Job Summary

　　The Business Service Desk provides first-tier support to end-users for applications that are business critical at CN. Different intake channels involve mostly phone calls, emails, and incidents tickets. The support model for each application varies according to the business needs and involves a combination of technical, how-to, incident management, and business process. The Business Service Desk resolves approximately 75% to 80% of the issues at the first point of contact and escalates the other calls to next level support teams. The Intern, Business Service Desk participates mostly on the lines of business for Track Engineering and Field Mobility applications.

　　Major Responsibilities

　　Receive client requests via phone and electronicallyProvide application support for critical systems used by different lines of business including Transportation, Engineering, Intermodal, Finance, and Human ResourcesHandle Track Engineering and Field Mobility callsAct as first point of contact to resolve issuesAssist in creating and updating knowledge management articles

　　Requirements

　　Experience in Customer ServiceFluently bilingual both written and verbal (English, French)Able to work shifts and weekends when necessaryKnowledge of mobility platforms such as WorkSpace 1

　　Education

　　Working towards a Bachelor's or Diploma Degree in IT

　　*Any experience/education/skills/knowledge for these above would be considered as an asset

　　About CN

　　CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

　　CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.