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Analyst, Payroll & Benefits Customer Service
Analyst, Payroll & Benefits Customer Service-March 2024
Randleman
Mar 29, 2026
ABOUT TOYOTA NORTH AMERICA
Rooted in Continuous Improvement and Respect for People, we are committed to cultivating an ever-better world by creating innovative and sustainable mobility solutions for all. We’re going places, tog
10,000+ employees
Consumer Goods & Services
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About Analyst, Payroll & Benefits Customer Service

  Overview

  Who we are

  Toyota Manufacturing is looking to develop new innovative solutions to support the future of mobility, and values being a member of a local and global community. We offer an inclusive team environment that values "respect for people" and we are a company with a rich history and an exciting future to pursue your professional dreams. Along with great pay, amazing benefits, and a stable work environment - Toyota Manufacturing has it all.

  To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

  Who we're looking for

  Toyota's Human Resources Department is looking for a passionate and highly motivated Payroll and Benefits Customer Service Analyst.

  The primary duties of this role are to support all aspects of payroll and benefits to create a positive experience for all Toyota Battery Manufacturing team members.

  Reporting to the HR Operations Manager, the person in this role will support the HR department's objective to put our customers first and deliver exceptional customer support and service.

  This position will be based at our manufacturing facility in Liberty, North Carolina, with a temporary location in Greensboro. The selected candidate will be expected to reside within commutable distance of these locations. Relocation assistance isn't available for this position.

  What you'll be doing

  Provide daily assistance to team members regarding questions about payroll and benefits issues, coordinate with primary corporate providers.Oversee and administer efficient and effective onsite payroll and benefit programs.Ensure new team members enroll in benefits plans and provide benefits orientation.Coordinate and support annual open enrollment benefit communication.Investigate discrepancies and provide information in non-routine situations.Develop and implement activities to effectively administer and communicate benefit plans for all team members; work with corporate benefits to resolve plan issues.Support TMNA Benefits marketing efforts for smooth implementation.Ensure time is entered correctly and monitor for correct time codes for team members every payroll cycle.Run payroll exception reports and analyze for discrepancies.Prepare and maintain local payroll and issue manual checks when needed.Work closely with local Leave Management Analyst.Support wage announcement and bonus activity.Develop reports, KPIs, and manage data to support payroll and benefit processes.Develop training material for payroll and benefit change points.

  What you bring

  Bachelor's degree or higher or equivalent professional experience within the human resources department.Solid experience in payroll and benefits.Strong analytical skills and knowledge with ability to identify issues, adapt, and implement countermeasures as needed to ensure targets are achieved.Proven ability to maintain a high level of confidentiality.Proficiency with Microsoft Excel.Ability to work independently and within a team supporting a variety of assignments.Strong interpersonal and customer service skills.

  Added bonus if you have

  Experience with Workday.Experience with Learning Management Systems.Bachelor's degree or higher especially in Human Resources.Payroll and benefits experience in a manufacturing environment.Experience with UKG or Kronos systems.

  What we'll bring

  During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

  A work environment built on teamwork, flexibility and respectProfessional growth and development programs to help advance your career, as well as tuition reimbursementVehicle purchase and lease programsComprehensive health care and wellness plans for your entire familyFlextime work options based on business needsToyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contributePaid holidays and paid time offReferral services related to prenatal services, adoption, childcare, schools, and moreTax-Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

  Belonging at Toyota

  Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

  Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

  Have a question or need assistance with your application? Check out the How to Apply section of our careers page on Toyota.com or send an email to [email protected].

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