"Create exceptional experiences for our clients and advisors, enabled through technology and rooted in our enterprise strategy. Bring a strategic, enterprise viewpoint to deliver interconnected end-to-end experiences, bridging the gap between business strategy and its successful execution, and assuring delivery of desired business outcomes.Assists in improving the customer experience by gathering customer insights, analyzing data, mining information across all customer touchpoints and channels and translating it into actionable activitiesKey ResponsibilitiesUse business architecture tools and techniques in a variety of business scenarios to assess areas for improvement and changes necessary to carry out strategy. This includes capability assessments, solution analysis, investment prioritization, and road-mapping.Assist with the creation of journey maps and other analytical visuals used to convey the customer perspective.Support projects and operations to deliver on agreed-upon business outcomes.Build knowledge of industry, technology, and end-user trends and educate both IT and the business on opportunities. Participate in Proof of Concept and Prototype initiatives to demonstrate potential value.Advocate a Customer-Centric Culture. Lead by example by being an advocate for the Customer Experience across the organization.Become a trusted business partner on business architecture matters.