JOB TITLE:Repair Services Representative ILOCATION:Bothell, WAWHO IS PANASONIC AVIONICS:If you've ever boarded a plane with a video display on the seat in front of you, offering Movies, TV, Gaming, Wi-Fi and Bluetooth Audio; there's a great chance that Panasonic Avionics is behind it all. And we are looking for the best and brightest to join our team to help us continue to provide the best In-Flight-Entertainment products on the planet.We are looking to hire a Repair Service Representative I to join our corporate team in Bothell, WA. As the #1 provider of IFE products in the world, Panasonic Avionics offers a culture, training platform, and long-term career trajectory that is designed to make your career TAKE OFF!Hourly rate ranges from $17.31 to $29.33 based on experience.This is a full time, direct hire position, offering full medical, dental, vision, 401k, and life insurance. Additional benefits include tuition reimbursement, two weeks of accruable PTO, 11 paid holidays, 7 sick days, and 3 personal days. Ask your recruiter about additional perks to work with PAC.JOB SUMMARY:As a Repair Services Representative you will be handling the processing and oversight for new orders/quotes, product returns, warranty and resolution of billing and collections issues. Responds to routine customer service requests and inquiries. Provides feedback to improve processes within Repair Shop to expedite processing of repair orders.WHAT YOU WILL DO:Routinely interfaces with internal Panasonic Departments for the coordination of internal work packages, reporting status and tracking of jobs in order to monitor and satisfy customer requirements.Processes new orders and quotes, product returns, warranty and resolution of billing and collections issues.Routinely monitors the repair cycle for turn time conformance.Maintains and updates Customer Profiles as customer requirements change.Provides feedback to improve processes within Repair Shop to expedite processing of repair orders.JOB REQUIREMENTS:Must have a High School Diploma or equivalent level of education.Must have 3 years' of experience in a Customer Service or Service related fieldMust have excellent communication skills both verbal and writtenMust have a passion for working in Avionics or In Flight EntertainmentMust be able to work effectively in teams to satisfy customer requirements.Must be proficient with MS Office applicationsParticipates in Kaizen Lean action teams, learning and incorporating new concepts in daily work processes.Demonstrated proficiency and expertise with Ramco to process customer goods through the repair process to conclusion and billing.Must be familiar with repair work procedures, work instructions and quality operating procedures.Possess understanding of certification requirements of relevant regulatory authorities and a solid understanding of the IFE business.Clear understanding of the differences inherent in both the 14CFR Part 145 and the Manufacturing Part 21 work performed by the Repair Station.Must be able to identify problems that require escalation for quick resolution.Excellent written and verbal communications skills for daily communications with internal and external customers for routine customer service issues.Ability to perform in high-stress, high pressure environment.Excellent written and verbal communications skills for daily communications with internal and external customers for routine customer service issues.Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.Normally follows established procedures on routine work, requires instructions only on new assignments.Other Requirements:Ability and willingness to work daily and weekend overtime as required.Must be able to work Saturdays