You Lead the Way. We've Got Your Back.

　　With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

　　At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

　　Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it's negotiating with some of our largest global partners or creating next year's financial plan, you can influence both our day-to-day P&L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.

　　Join Team Amex and let's lead the way together.

　　Job Description:

　　As part of the Financial Reporting Quality Assurance Organization (FRQA) within Corporate Controllership, the Service Management (SM) team is a techno-functional group responsible for system operations & incident management function for Finance Data Warehouse, United States Federal Reserve Bank Regulatory Reporting, Basel Regulatory Reporting, and Reserve Bank of India Regulatory Reporting capabilities. This team has a holistic understanding of data sources, processing & regulatory reports.

　　Purpose:

　　This role will primarily be focused on Regulatory Reporting Automation & Finance Data Warehouse operational process planning, job execution, monitoring, incident management and timely report availability. Included in the scope of work is impact assessment of production changes and the updating runbook documentation. Additionally, this role will work closely with process and system owners across the organization to document, track, and resolve operational processing incidents.

　　Responsibilities:

　　This analyst's role is responsible for ensuring operational processes are properly monitored and executed according to the Operational Calendar. Responsibilities include:

　　• Manage tracking/resolving/driving incident resolution through tactical fixes, root cause analysis, permanent fixes.

　　• Troubleshoot incidents by retrieving and analyzing data from underlying databases and engaging required support teams.

　　• Prepare status updates for business communication regarding progress on open incidents.

　　• Documenting changes impacting the operational processes. Prepare documentation, runbooks, dashboards, reporting, and presentations.

　　• Develop understanding of end-to-end systems to identify process improvements and efficiencies.

　　• Assist with the identification, development, testing and monitoring of operational controls.

　　• Flexibility on shift times and working over the weekends on a rotational basis.

　　Qualifications & Behavioral Skills:

　　• Bachelor's degree required preferably in Computer Science

　　• At least 3 years of technical experience with SQL

　　• Excellent written and verbal communication, relationship building, presentation and collaboration skills.

　　• Ability to define, map and document a business process through process flows or other business documentation.

　　• Exhibits organizational skills with the ability to meet/exceed critical deadlines and manage multiple deliverables simultaneously.

　　• Creative mindset; comfort working in undefined space and seizing new opportunities.

　　• A self-starter, proactive team player with a passion to consistently deliver high quality service and exceed customers' expectations.

　　• Experience working on a globally and culturally diverse team.

　　Technical Skills & Knowledge of Platforms

　　• Strong SQL skillset to query and analyze data for troubleshooting incidents is required.

　　• Knowledge of data warehousing is required.

　　• Knowledge of job scheduling tools (Airflow/Automic) is required.

　　• Experience with Lombard Agile Risk Reporter Portal is recommended.

　　• Knowledge of Flink server is recommended.

　　• Experience on ServiceNow and Jira is recommended.

　　• Knowledge of OFSAA (Oracle Financial Services Analytical Application) toolset is recommended.

　　• Experience with accounting and reporting processes (including financial and regulatory reporting) is recommended.

　　• Good understanding of the banking products is a plus.

　　Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

　　The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

　　We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

　　Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

　　For a full list of Team Amex benefits, visit our Colleague Benefits Site.

　　American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

　　Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

　　We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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