Workplace Experience Coordinator

　　Job ID

　　145727

　　Posted

　　10-Jan-2024

　　Service line

　　GWS Segment

　　Role type

　　Full-time

　　Areas of Interest

　　Administrative

　　Location(s)

　　Warsaw - Mazowieckie - Poland

　　Koordynator Biura

　　Workplace Experience Coordinator

　　Responsibilities:

　　· Develop and maintain client facing relationship.

　　· Proactively support and deliver a collaborative and cooperative environment acrossall vendors and all floors throughout CGC.

　　· Act as the interface between all vendor operatives who provide an on-floor service for our customer, ensuring a seamless service delivery.

　　· Perform duties to maintain the Citi/CBRE standards whilst delivering a high level of personal client engagement.

　　· Continuously monitor and audit all designated client areas, including office floor and non-bookable meeting rooms, ensuring they are ‘fit for business’.

　　· Carry out inspections of designated areas (TBC frequency and exact areas), record and proactively report issues and defects to the facilities helpdesk

　　· Maintain ownership and proactively manage all issues in conjunction with the wider FM team

　　· Understand service delivery SLAs and monitor to ensure requests are being completed in a timely manner

　　· Promptly resolve all daily client requests, guiding clients with helpdesk tickets logged and managing expectations on completion timelines, to include monitoring and progress reports with personal feedback to individual clients and management (managing client expectations)

　　· Report hazards and safety observations through CBRE myHSE system in a timely fashion

　　· Work closely with health and safety vendor to conduct regular inspections

　　· Provide a physical and personal presence in all building areas where scheduled external and internal client events are taking place, ensuring event areas are meticulously maintained

　　· Manage community activities (e.g. kitchen table, divisional updates, training sessions, community whiteboard, socials) through ensuring Kitchen Table Area is kept clean and tidy at all times – liaising with the Cleaning Team / support events around the Kitchen Table Area

　　· Recruit/ Engage with change champions and floor stakeholders on the rollout

　　· Scheduled/ minuted meetings to be carried out on a monthly/ quarterly

　　· Liaison with stakeholders on what desks are not clear the previous day to encourage improvement.

　　· Observation reporting on vacant desks

　　· Proactively report on any maintenance issues to CRS Helpdesk.

　　· Report on any known AV issues to Multimedia services.

　　· Locker set/reset

　　· Liaision with Facilities Management team and escalating where required

　　· Participation in welcome workshops

　　· Innovation and suggestions to enhance service delivery

　　Requirements:

　　· General Education GCSE, minimum 5 at pass levels required

　　· Reliable and conscientious worker willing to learn and develop new skills and adapt to new working environments

　　· Good administrative skills

　　· Well organised and good prioritisation and planning skills

　　· All services are delivered in a confident and efficient manner

　　· Service orientated attitude combined with innovative thinking and the willingness to learn more about FM.

　　· Self-motivated and resourceful with good written and verbal communication skills

　　· IT literate with strong experience of working with Microsoft Word, Excel, Outlook and Powerpoint software

　　· Able and flexible handling a wide variety of items daily

　　· Ability to work under pressure

　　· Able to communicate with all levels of staff in a polite and efficient manner

　　· Strong Customer Service background with previous experience

　　· Ability to prioritise workload to effectively meet deadlines

　　· Passionate about customer service and keen to develop FM knowledge

　　· Firm understanding of delivering exceptional customer service

　　· Acute eye for detail and service standards with excellent communication and influence skills (written and verbal)

　　· Diplomacy in a demanding, fast-moving customer focused environment

　　· Knowledge and awareness of the Service projects and facilities management industry

　　· Good Health and Safety knowledge

　　· Administration and customer services experience with the ability to communicate at all levels

　　· Minimum of 3 years’ experience in a customer service environment

　　· Natural flair and skill in organisation and time keeping.

　　· Must adhere to CBRE RISE values at all times

　　· Ability to interact successfully at all levels of seniority within Citi/ CBRE

　　· Excellent communication skills

　　· Smart and well presented at all times

　　· Proactive, self-motivated energy with a positive can-do attitude and friendly demeanour

　　· Flexible, team orientated and good organiser

　　· Proficiency to follow up on multiple issues/queries simultaneously

　　We offer:

　　· Contract of employment

　　· Great work atmosphere and working conditions

　　· Possibility to grow in the global CBRE E&S structures

　　· Access to required tools and trainings, Wellbeing platform

　　· Private medical care, co-participation in sport card

　　CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)