Resident Reliability Engineer

　　About the Role

　　As​ ​a Resident​ Reliability Engineer ​at​ ​HashiCorp, you will work with a high-performing team dedicated to the long-term success of our Tier-1 customers. Combine your hands-on expertise in managing and automating large, complex systems with a passion for continuous improvement to implement, integrate, and operate our HashiCorp products for our strategic customers. The Resident Reliability Engineer will work directly with our Resident Solutions Architects, Sales Engineers, and customers to execute activities that enable our customers to have sustainable growth and success with our products as part of their cloud transformation journey.

　　The typical Resident Reliability Engineer's responsibilities will include hands-on development efforts to deploy, manage, and validate HashiCorp tools, as well as integrate third-party systems with those tools. Candidates must be motivated to self-manage project priorities, deadlines, and deliverables.

　　An ideal RRE candidate will have 6-8 years of experience working on platform development or RRE teams and direct hands-on experience with infrastructure automation and configuration management solutions, mentorship or team-lead experience, and a proven track record for driving complex projects to successful delivery, and requires no supervision to prioritize and deliver multiple effective projects on time.

　　In this role, you can expect to:

　　Collaborate with the Resident Solutions Architect (RSA) on the design and execution plans regarding implementation and associated integrations of the HashiCorp tool(s) defined in the scope of the engagement

　　Execute on the technical customer solution plan designed by the Resident Solutions Architect (RSA) assigned to the customer account

　　Design, implementation and management of HashiCorp enterprise solutions

　　Assist in design and configuration of third-party integrations with HashiCorp enterprise solutions

　　Creation of support documentation, runbooks, and similar collateral associated with HashiCorp enterprise solutions

　　Assist in the application or execution of software patches and upgrades for HashiCorp enterprise solutions in non-production environments

　　Consult with various application, platform, and operations teams on how to integrate their tools, applications, and services with HashiCorp tools

　　Execute specific tasks throughout our customer’s cloud transformation journey as it relates to the HashiCorp product suite.

　　Build automation for the deployment, management, and operation of one or more of our HashiCorp solutions

　　Assist customers in aligning people, processes, and workflows with the Cloud Operating Model

　　Articulate and redefine the cloud consumption model in relation to HashiCorp Tao of workflows

　　Directly impact developer velocity whilst satisfying the objectives of governance, risk & controls

　　Be cognizant of and effectively communicate the business value of the HashiCorp product suite to customers

　　Articulate the technical functionality of HashiCorp products and additional 3rd party integrations to practitioners, product owners, and managers

　　Educate and advise customer users on how HashiCorp tools can enable and even simplify the adoption of the Cloud Operating Model as part of their cloud transformation journey

　　Educate individual contributors on best practices regarding system administration, service administration, automation, and observability

　　Be subject to additional background checks and screening performed by the customer

　　You may be a good fit for our team if you have:

　　Intermediate experience with Terraform including an understanding of the deployment workflow and module development

　　Working proficiency with one or more of the tools in the HashiCorp product suite

　　4-7 years experience managing Linux/container environments

　　Intermediate understanding of system/service monitoring, observability, and alerting

　　Intermediate understanding of managing shared, multi-tenant services

　　Intermediate understanding of managing public cloud infrastructure

　　Intermediate understanding of industry-standard configuration management tools

　　Deep understanding of software development lifecycle

　　Intermediate understanding of security and compliance requirements for shared services

　　The ability to work well in group environments and independently

　　A proven track record of assisting with or leading cloud transformation at one or more organizations

　　Familiarity with cloud service providers and their offerings, common technical platforms, and shared service management at scale

　　The ability to work independently, executing on a provided roadmap

　　The ability to explain complex technical topics in simple terms

　　Experience as a technical lead on a platform engineering/SRE team is a plus

　　Business Proficiency level of English language skill

　　Fluent level of Japanese language skill

　　Occasionally international travel might required