JOB REQUIREMENTS: Workforce Connection Center Specialist - WORKF011267DESCRIPTION/RESPONSIBILITIES: The Workforce Connection Center Specialistis responsible for customer service to Center job seekers and employers.Conducts initial intake/orientation with job seekers, and assists withcareer portal navigation, registration, on-line employment applicationsand the development of job leads. Provides one-on-one and groupinstruction, evaluation, job search assistance, courtesy phone calls,employer onsite recruitment support and actively participates incommunity outreach activities and provides coverage across centers.RESPONSIBILITY LEVEL: Implements strategies to achieve the goals for theorganization and . Sustains policies, procedures and programs. Typicallyworks on projects and tasks that span 3 - 12 months. PRINCIPALDUTIES: 1. Project and Change Management: Effectively plans and managesown work to reliably complete routine job responsibilities and specialassignments. Periodically serves as a team member or subject matterexpert on formal or department projects. Effectively engages in changeaffecting her/him, communicating appropriately with supervisor. Followsthrough on learning, skill building, and practice necessary to adapt tochange. 2. Problem Solving: General supervision, regular review of workby manager or senior coworker. May be paired with senior team member fordevelopment purposes. Uses skills to solve problems of routinecomplexity; able to identify root cause, interpret data, and resolveissues. 3. Technical Skills: Fundamental knowledge of professionalprinciples and skills. Works in compliance with established procedures.4. Community Engagement: Serves as an ambassador for Goodwill in thewider community. Participates in volunteer opportunities as schedulesand interest permit. 5. Communicate to customers, volunteers, coworkers,and supervisors in a professional manner. Greet clients and be mindfulof all clients by actively seeking where you may be of assistance,referring items that require further information to supervisors. 6.Recruit clients to the Center and assist in community outreach andresource sharing. Draw on a variety of resources to achieve results. 7.Facilitate group and one-on-one instruction using the Goodwill\'sagency-wide curriculum and other computer, resume and interviewingcurriculum and tools. Assist in the development of curriculum and orresources that respond to the specific needs of clients or employersseeking WCC services. 8. Instruct clients in steps and procedures toaccess computer terminals, and to use various software applications,including the Internet. 9. Instruct clients on signing up/signing in tothe Bullhorn System and make appropriate entries into the system. 10.Review individual progress with client and schedule one-on-one coachingas needed. Conduct mock-interviews in preparation for hiring events asneeded. 11. Assist in recruiting and maintaining successfulrelationships with local employers in order to achieve on-siterecruitment goals and objectives. 12. Protect confidentiality of allclients in program 13. Maintain a safe and orderly work environment. 14.Responsible for completing other duties/responsibilities as assigned.Equal Opportunity Employer-minorities/females/veterans/individuals withdisabilities/sexual orientation/gender identity ***** OTHEREXPERIENCE AND QUALIFICATIONS: REQUIREMENTS: 1. Two years of collegeeducation or experience equivalency, and a minimum of 1 year experience.2. Valid driver\'s license and proof of insurance required. Must havereliable transportation. 3. Experience preferred in a related field suchas human resources, business management, training or counseling. CORECULTURAL COMPETENCIES: 1. Customer Focus: Independently anticipate andmeet customer needs, while searching for ways to improve customerservice. Internalize customer feedback, and follow up with customer toensure problems are solved by providing innovative ideas to meet theirfuture needs. 2. Values Differences: Seeks out the diverse perspectivesand talents of others, striving to work effectively with others who havedifferent perspectives, backgrounds or styles. Behave with sensitivitytowards differences in cultural norms, expectations, and ways ofcommunicating. Challenge stereotyping or offensive comments. 3.Communicates Effectively: Shares information and updates with others,while ensuring a clear, concise and professional communication throughreports, documentation, written and other communications. Listens withinterest to what others have to say. 4. Situational Adaptability:Demonstrates flexibility of responses to different situations throughadapting to the changing needs, conditions, priorities or opportunities.Monitors how well an approach is working to see if a change is needed,recognizing cues that suggest a change in approach or behavi *****APPLICATION INSTRUCTIONS: Other: Applicants ONLY to apply via URL linkprovided! Apply Online:https://ars2.equest.com/?response_id=bafc16ab27fa481690640a3d7cad22da