Permanent remote role.

The Senior Content Management Associate (SCMA) solves internal queries posed by CT BL team members related to knowledgebase issues and licensing nuances across all industries. The SCMA is dedicated to providing rapid and accurate answers so that adjacent teams are able to fulfill client orders and move projects toward completion. As a senior team member, the SCMA is responsible for identifying areas of need in the BL Knowledgebase and proactively planning necessary actions in conjunction with the Manager. The SCMA assists in drafting regular client reports and is responsible for publishing auxiliary reports of their own. SCMAs act as team ambassadors, communicating frequently with other departments and providing training when necessary.

Responsibilities:

Respond to internal queries posed by WK team members via the InSys task system and other channels

Maintain task status updates so team members are abreast of status of inquiries

Communicate directly with external government agencies to assist with business license research inquiries

Concisely convey findings to team members via verbal and written correspondence

Add new and updated license information to the BL Brain Knowledgebase following internal task completion

Actively monitor 'Knowledge Recapture' source channels, respond to recapture notifications, and effectuate recapture of knowledge

Conduct sweeps of BL Brain knowledge to identify and remedy outdated, missing, or new information

Create and Manage Missing Fields Reports (MFRs)

Assist with structural maintenance, data migration, and troubleshooting related to the BL Brain Knowledgebase

Assist with internal cross-team training efforts

Provide overflow assistance to adjacent teams

Skills:

Exceptional interpersonal skills to communicate with government agencies, colleagues and supervisors

Ability to identify and report on weak points in stored knowledge and proactively remedy missing pieces

Ability to adapt to changing regulatory environment

Ability to work independently, handle pressure, multi-task and prioritize work at all times

Excellent organizational and communication (both verbal and written) skills

Ability to work in a fast-paced environment and meet or exceed deadlines

Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)

Excellent attention to detail and high degree of accuracy and consistency

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $44,900 - $61,700

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.