This Position is for a Wire Transfer Specialist with a work location in Covington, LA.

　　Job Function / Summary

　　Responsible for providing a variety of basic clerical and/or administrative support duties which include but are not limited to customer service, wire transfers, document processing, and research.  Work is performed under close supervision and according to established instructions related to work performed.  General knowledge of department and/or company procedures is required. Incumbent is cross-trained on at least 70% of department operations. Incumbents at this level have two or more years of bank operations experience.

　　Essential Duties & Responsibilities

　　Review and processes outgoing wire transfers for accuracy while adhering to the Wire Policy and Wire Department Service Level agreement

　　Responsible for repair and return of incoming wires within the guideline of the Wire Policy

　　Verifies that all wire transfers are in compliance with the Bank Security Act (BSA), Reg. E,  and the Uniform Commercial Code (UCC4A) federal compliance regulations as they relate to wire transfers

　　Monitors incoming and outgoing wires for suspicious activity and reports  to Wire Dept. management and Corporate Security as applicable

　　Process 10-12% of wire department volume in Level 1 queues

　　Perform Callback verification to FTA customers, as applicable

　　Perform Callback verification to all customers for wires $1MM and over

　　Responds to research requests for archived wires from Corp. Security, Legal subpoenas, Fin Cen, as well as research request from authorized personnel and FTA customers

　　Perform end-of-day balancing of the wire system with the Federal Reserve

　　Minimum Required Education & Experience

　　High School Diploma or GED

　　Two or more years related experience or training

　　No certification, license or registrations are required to successfully apply for this job; however, once in this position certifications from Hancock Bank's Computer Based Training (CBT) are required, as applicable.

　　Exhibits strong verbal and written communication skills

　　Working knowledge of Microsoft Office Products such as Word, Excel, Access, and PowerPoint.

　　Excellent verbal and written communication skills in order to communicate effectively with customers and bank personnel.

　　Must be able to establish and maintain a high level of credibility with all levels of internal and external customers.

　　Detail oriented.

　　Ability to formulate sound conclusions and recommend optimal course of action based on analysis

　　Essential Mental & Physical Requirements

　　Ability to lift/move/carry approximately 20  pounds

　　Other specific requirement of this job (e.g. standing constantly for tellers; repetitive finger motion for data entry, etc.)

　　Listens and gets clarification; clear and to the point when speaking; writes clearly, informatively, and logically

　　Able to take verbal wire instructions and transfer into the wire payment system with accuracy

　　Gathers and analyzes information skillfully; makes rational, and timely decisions

　　Ability to work under stress and meet deadlines

　　Ability to operate a keyboard  to perform the essential job functions

　　Ability to read and interpret a document if required to perform the essential job functions

　　Ability to travel if required to perform the essential job functions

　　Equal Opportunity/Affirmative Action Employers.  All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.