Job Description:

　　Role Summary/Purpose:

　　Responsible for collaborating with Remediation Center of Excellence to build and execute sustainable a remediation process consistent with Project Eagle expectations. Lead Compliance team efforts related to remediation processes as documented in the Remediation Policy.

　　We're proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

　　Essential Responsibilities:

　　Work with the business to ensure complete understanding of risk requirements as they relate to remediating customer or consumer harm.

　　Focus on analyzing and assisting the business in resolving complex remediation issues

　　Support business partners by providing expert advice and influencing changes to processes, procedures, and controls to mitigate consumer remediation risk

　　Ensure that legal and regulatory requirements are disseminated throughout the organization and are executed by the business consistently and correctly.

　　Drive effective identification and management of customer remediation risks, provide solutions, and assist resolution.

　　Ensure significant risks are promptly escalated to the appropriate level.

　　Perform risk coverage activities through risk reviews and assessments to identify opportunities to reduce thematic risks; targeted compliance reviews and continuous monitoring activities

　　Help the business embed effective tools, systems and controls for analyzing and monitoring remediation risks; be an expert on appropriate controls and documentation of compliance management.

　　Establish effective relationships with all functional areas.

　　Lead Risk Assessment activities for the Remediation functions

　　Analyze and report on key regulatory and litigation developments surrounding customer remediation and their impact on Synchrony.

　　Support regulatory examinations and other supervisory activities.

　　Act as 2nd line point of contact for Remediation COE, coordinating and engaging other Compliance SME's as needed

　　Drive 2nd line process changes necessary to implement the SYF Remediation Policy

　　Perform other duties and/or special projects as assigned

　　Qualifications/Requirements:

　　Bachelor's Degree and 5+ years of Remediation, Compliance or Risk experience in the financial services industry.

　　3+ years of hands on experience with remediation process, Compliance or Risk experience in the financial services industry

　　Desired Characteristics:

　　Exceptional communication skills

　　Ability to influence and work across a matrixed organization

　　Demonstrated strategic and process skills with proven ability to execute

　　Team player in fast‐paced, high‐energy environment

　　Goal oriented, self‐motivated

　　Understanding of business systems & data

　　Good knowledge and understanding of relevant legislation, regulations and policies

　　Grade/Level: 13

　　The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

　　Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

　　Salaries are adjusted according to market in CA, NY Metro and Seattle.

　　Eligibility Requirements:

　　You must be 18 years or older

　　You must have a high school diploma or equivalent

　　You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

　　You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

　　New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

　　Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

　　Our Commitment:

　　When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.

　　This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

　　Reasonable Accommodation Notice:

　　Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

　　If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

　　Job Family Group:

　　Risk Management