Visitor Services Attendant – Santa Clara, CA

　　Employment Type: Part Time

　　Date Posted: 12/29/2023

　　Location: Santa Clara, CA

　　Job Number: JO-2312-2326

　　Pay Range: $27.00 - $32.00 per Hour

　　Primary Function

　　Responsible for delivering a superior level of hospitality and professionalism, which includes managing access to facilities, promptly addressing attendee concerns and inquiries related to museum services, and proactively overseeing the seamless flow of events and activities within the facility.

　　PAY TRANSPARENCY

　　Range: $27.00/hr. - $32.00/hr.

　　Duties & Responsibilities

　　Lead tours and programs for visitors of all ages, based on scripted content

　　Greet and interact with visitors on the museum floor, be creative and flexible in interacting and communicating with coworkers, attendees, and clients, providing excellent customer service

　　Assist with inquiries related to museum services, hours of operation, personnel, events, logistics, directions, and other related matters

　　Handle all interactions with visitors with the utmost hospitality and professionalism

　　Be aware of inclusive customs, greetings, and needs of visitors from countries around the world, and visitors with special needs

　　Accommodate special requests to the best of your ability to ensure a positive experience for all guests

　　Resolve attendee complaints promptly and effectively; escalate safety concerns to the appropriate parties

　　Manage and provide authorized access to buildings and units for attendees and visitors

　　Utilize various software programs to accurately verify and input special arrangements and access permissions

　　Conduct regular walkthroughs of the space, maintaining awareness of ongoing meetings and events, and being proactive in addressing any concerns, general tidiness of displays and products

　　Other duties as assigned

　　Skills & Qualifications

　　PHYSICAL DEMANDS

　　The role may require extended periods of standing and walking within the conference center facility

　　Ability to lift and carry items weighing less than 35 pounds such as bags, boxes, equipment, or event materials

　　Comfortable using stairs and accessing various parts of the facility

　　Education & Experience

　　High school diploma or equivalent; additional education or certification in hospitality or a related field is a plus

　　Proven experience in a conference center, retail, or museum guest services or hospitality role

　　Exceptional customer service skills, with a focus on engagement and attention to detail

　　Familiarity with software tools for access control, guest management, inventory, etc.

　　Ability to multitask and handle various responsibilities in a fast-paced environment

　　To Apply

　　Use the link at the bottom of this page to apply. Make sure you are using the latest version of your browser.

　　Diversity Inclusion & Customer Service Statement

　　TeamPeople is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way.

　　We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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