Position Title:Veterinary Teaching Hospital Assistant II

　　Job Group:Merit

　　Required Minimum Qualifications:• Customer service or receptionist experience which totals two years. • Knowledge of medical terminology or animal disease symptoms, or, Post high school education that provides the knowledge and skills to perform the job duties. • Data entry skills.

　　Preferred Qualifications:Experience in a veterinary clinic.

　　Additional years of customer service experience.

　　Experience working with confidential records and information.

　　Job Description:

　　The Lloyd Veterinary Medical Center is seeking a qualified candidate to be a receptionist for our small animal hospital. Under general supervision, provide assistance to clients in acquiring Hospital services. Assist Veterinary students and doctors in locating medical documents and other client information. Operate client and patient software program to access data and also to update and enter information.

　　Characteristic Duties and Responsibilities

　　• Schedule appointments using client and patient software to record the appointment.

　　• Determine if it is an emergency situation and which services to schedule.

　　• Relay information and requirements for the appointment to client or referring veterinarian.

　　• Provide special instructions for dermatology, ophthalmology, specialized radiological procedures, surgery, eye certification and proper usage of medication.

　　• Provide information to clients regarding Hospital policy on admitting animals; consent form for treatment; payment procedures, credit policy and billing procedures; types of services available and prices of hospital services.

　　• Receive and register clients.

　　• Collect information from client and establish or update client and patient information using the client and patient software program.

　　• Establish account.

　　• Enter exam fee and medical record fee.

　　• Compile charges on the account according to hospital policy.

　　• Collect deposits from clients for inpatient care.

　　• Enter payments and adjustments to client’s accounts.

　　• Prepare paperwork for patients visit.

　　• Assist veterinarian in pulling medical records or locating patient history.

　　• File client information in permanent files.

　　• Take prescription and food orders and deliver to appropriate veterinarian or pharmacy or customer as appropriate.

　　• Deliver prescribed medication and supplies to clients.

　　Knowledge, Skills, and Abilities

　　• Ability to communicate by phone and in person with individuals in a variety of situations in a positive and helpful manner.

　　• Ability to maintain confidentiality of medical records.

　　• Ability to multi-task and deal with multiple priorities.

　　• Knowledge of veterinary hospital routines and functions.

　　• Ability to assess emergencies and refer to appropriate hospital staff.

　　• Knowledge of medical terminology.

　　• Knowledge of animal disease symptoms.

　　• Ability to come in contact with animals.

　　• Ability to work in an environment that houses and heals sick animals.

　　• Ability to work in an environment with animal noise, animal odors, animal dander and hair, and animal excrement and blood.

　　• Ability to utilize veterinary client and patient registration system.

　　• Ability to enter data with speed and accuracy.

　　• Ability to provide assistance to veterinary students who are learning office systems and processes.

　　• Ability to work as part of a team.

　　• Ability to retrieve files and pet supplies.

　　• Ability to carry/hold/restrain animals.

　　Appointment Type:Regular

　　Number of Months Employed Per Year:12 Month Work Period

　　Time Type:Full time

　　Pay Grade:08

　　Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State University is committed to fostering a workplace of belonging, where diversity is celebrated and equity is a core value. Our Iowa State Employees enjoy comprehensive health and work life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • This job may also be eligible for flexible work schedules and flexible workplace options that may include flexible working hours and a hybrid working environment.

　　Original Posting Date: January 24, 2024

　　Posting Close Date:February 3, 2024

　　Job Requisition Number:R13875

　　By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

　　Iowa State University is a global and culturally diverse university committed to providing an inclusive, equitable, and diverse environment for both learning and employment. We know that diversity in experience and perspective is vital to advancing innovation, critical thinking, solving complex problems, and building an inclusive academic community. At Iowa State, we translate these values into action by seeking individuals who have experience working with diverse students, colleagues, and constituents. The university has an expectation that all employees will demonstrate a contribution to diversity and inclusion as embodied in Iowa State University's Principles of Community. (https://www.diversity.iastate.edu/connect/principles)

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　　Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email [email protected] .

　　If you have questions about the application process please email [email protected] or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [email protected] or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .

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