Client Care Assistant

　　Salary: £25,339.86 per annum

　　Location: Village Vet, Garden Suburb

　　Job Type: Full time – Permanent

　　Hours: 42 hours per week , Monday to Friday. One in four weekends.

　　Are you seeking a new opportunity in a thriving practice with an amazing team and plenty of opportunities for growth and development? Keep reading!

　　We're looking for a Client Care Assistant to join our team at Garden Suburb and would love to hear from you.

　　You will be front of house, welcoming clients and their pets into the branches. Being efficient, pleasant and courteous to clients and their animals at all times.

　　Ensuring a smooth client and pet flow from the waiting area to the consult room to payment processing.

　　Your role and responsibilities:

　　​​Liaising with clients and the clinical team to ensure effective customer service

　　Completing various administrative duties for the clinical team and the business

　　Promoting our fantastic Healthcare Plan

　　Meeting and greeting clients with an effortless smile

　　Booking appointments and diary management

　　Managing telephone and email enquiries

　　Taking payment for services and products

　　Managing cash, stock and client accounts

　　Opening and closing the practice

　　Confident, committed, and able to work well under pressure with exceptional organisational skills.

　　Essential Skills, knowledge and Experience:

　　The successful candidate will be a very flexible, sociable and adaptable person with a passion for amazing customer service

　　Adapt well to learning a new system if no previous experience

　　Excellent communication skills, both verbal and written

　　Highly motivated to provide excellent service to clients and the practice

　　Works well within a team and be a positive member of the team

　　Ability to work at a fast working pace under pressure along with lone working and managing own workload when the branch runs at a slower pace

　　Excellent administration, organisational and time management skills with excellent attention to detail

　　Excellent IT skills - Microsoft (Outlook, Word and Excel).

　　Benefits

　　5 weeks holiday plus bank holidays and Birthday Leave

　　Career progression opportunities

　　Staff discount schemes

　　Life Assurance

　　Enhanced sickness pay

　　Enhanced equal family leave

　　Employer contribution pension scheme

　　Wellness program including:

　　Employee assistance program

　　Eyecare voucher scheme

　　Free annual Flu jab

　　Cycle to work scheme

　　Recruitment referral reward scheme

　　About Us

　　We are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.

　　Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.