Description:

　　Located in Downtown Austin, the live music capital of the world and boasting a cutting-edge culinary scene, Hyatt Centric Austin on Congress Avenue is in search of a Venue Manager. Reporting directly to the Assistant Director of Food and Beverage, the Venue Manager will provide direct oversight and support to our three-meal period restaurant, lobby/terrace bar and banquet operations. The Venue Manager plays a crucial role in creating a positive and memorable experience for guests while ensuring the efficient functioning of the Food and Beverage outlets.

　　The ideal candidate for this position will embrace an agile mindset, thrive in an ever-changing and dynamic environment, and possess a colleague-forward leadership style.

　　Responsibilities include but are not limited to:

　　Assist with short- and long-term planning for restaurant outlet operations, ensuring seamless front and back of the house management.

　　Manage budgets, concepts, and objectives with guidance from Assistant Director of Food and Beverage.

　　Monitor expenses and revenue, ensuring financial goals are met.

　　Provide direct oversight and support to outlet colleagues, assisting in recruitment, training, performance reviews, and more.

　　Create schedules and ensure adequate staffing levels for events and hotel occupancy.

　　Collaborate with various hotel departments to ensure efficient guest service, coordinating outlet operations effectively.

　　Resolve customer complaints, maintaining a high level of customer satisfaction and quality service.

　　Utilize customer service data to identify trends and opportunities for enhancing the guest experience.

　　Ensure quality control for both food and beverage, maintaining Hyatt standards of service.

　　Coach and counsel employees to reflect Hyatt service standards and procedures.

　　Review colleague experience scores and implement strategies to enhance colleague engagement and satisfaction

　　Process payroll and manage tip pool payout for multiple Food and Beverage outlets.

　　Execute Banquet Event Orders and maintain event space.

　　Purchase all goods and supplies for Food and Beverage front of house operations.

　　As a Hyatt Centric Austin colleague, you will enjoy the following benefits:

　　Free Parking or Commuter Stipend

　　Free Hyatt Hotel Stays

　　Deep discounts on stays for you and your family

　　Medical/Dental/Vision benefits after 30 days (full-time)

　　Generous Paid Time Off Plan

　　$1,000 educational reimbursement per year

　　Adoption Assistance

　　Fitness Center access

　　Thousands of additional discounts through partners such as Blue Apron, Hertz Rental Car, AT&T and many more!

　　The Brand and Hotel

　　You've arrived. Hyatt Centric is at the center of some of the most unique destinations—in the middle of the action, in the know and always on-hand to serve up insider knowledge, intriguing tidbits and great conversation over a well-crafted cocktail. We’re a local home base, preparing our guests to explore the best our cities have to offer so they can go forth and discover!

　　Hyatt Centric all started with a passion for sharing our favorite local spots and stories with our guests. This inspired us to create the perfect launch pad – a unique home base with everything our guests need and nothing they don’t.

　　Our target guests are the Savvy Explorers. Socially connected guests seeking shareable moments to inspire others. Hyatt Centric is built for savvy explorers who want to be tapped into what’s hot, fresh and exciting wherever they are, especially if it’s off the beaten path. They are smart with their money and look for good value where they can – preferring experiences that aren’t padded with a bunch of extras they don’t need. They are the influencers, the travel experts within their circles who everyone looks to for travel advice and tips. But they can’t possibly know it all, so they rely on local recommendations from like- minded “savvy explorers” who can point them in the direction of interesting experiences that they can share with their social circle.

　　Hyatt Centric Congress Avenue Austin features 246 guestrooms, 3,000 sq ft. of dedicated meeting space, along with two exciting F&B concepts including an 8th floor rooftop bar. Guestrooms feature floor-to-ceiling windows offering unmatched views of the Texas Capitol, UT Stadium, and growing Austin skyline. The 31st floor is the home of the Artist’s Residence, a 1,400sq ft suite and event space with an outdoor terrace. The hotel’s boho-chic residential design will reflect Austin’s rich history in music and arts, with the common areas showcasing diverse local artists and guestrooms featuring iconic images from the historic neighboring Paramount Theatre.

　　Qualifications:

　　Demonstrated ability to effectively interact with diverse groups.

　　3-4 years of progressive hotel F&B management experience.

　　Previous experience in Banquets/Event Services is strongly preferred.

　　Service-oriented with professional presentation skills.

　　Demonstrated leadership abilities in high-volume concepts.

　　Strong emotional intelligence and interpersonal skillset.

　　Strong communication skills, both written and verbal.

　　Proficiency in Microsoft Word and Excel.

　　Excellent organizational and administrative skills.

　　Knowledge of Micros Simphony preferred.

　　Skilled in payroll systems such as Kronos and Evention preferred.

　　Hyatt is an Equal Employment Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

　　Primary Location: US-TX-Austin

　　Organization: Hyatt Centric Austin-Downtown/Congress Street

　　Pay Basis: Yearly

　　Job Level: Full-time

　　Job: Bars/Restaurants/Outlets

　　Req ID: AUS008234

　　Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.