A Day in the Life:

　　The primary objective of the Vehicle Control Supervisor is to supervise the Vehicle Control Clerks and Vehicle Control Representatives, ensuring department compliance for all policies and procedures.

　　What You’ll Do:

　　Ensure all policies and procedures are in compliance with corporate procedures 1-12, 7-2, 7-3, 9-18, and 7-42.

　　Supervisor and monitor Vehicle Control Representatives (VCR) and Vehicle Control Clerks (VCC) and assist with any problems or issues.

　　Ensure all performance standards are updated as needed.

　　Communicate effectively with field personnel regarding problems and issues affecting the department.

　　Review and approve all Back Office DNR addition requests as well as review and approve any requests for removal from DNR.

　　Review and approve theft reports.

　　Prepare and submit Service Requests as needed for enhancements/modifications required for GVCS in Control Area Supervisor’s absence.

　　Create and monitor the Predictive Dialer, including creating campaigns, running campaigns, monitoring production, creating VCR schedules and reports

　　Supervise and monitor both HLES and DASH VCR’s, in their daily functions. Ensure all policies/procedures are followed, create and provide production stats, assist with problems, conduct annual evaluations along with monthly face to face meetings.

　　Supervise and monitor VCCs in their daily functions. Ensure all policies/procedures are followed, create and provide production stats, assist with problems, conduct annual and bi-annual evaluations.

　　Process statistics/production standard reports weekly for all VCR’s and VCC’s.

　　Prepare and submit Monthly VCC production stats, Monthly Predictive Dialer Reports, Weekly HLES Overdue report, and weekly VCR stats (to VCRs), Daily Denied Overdue Report, Daily Dialer Report, and any other reports management assigns.

　　Oversee repo assignments and recoveries.

　　Maintain job manuals and work with other management to maintain BRP

　　Interviewing and hiring process.

　　GVCS testing and maintenance.

　　Work with the Legal Dept in Estero on subpoenas, DEA, Homeland Security on researching renter information on older rentals.

　　Process all Manual letters and also print all automated letters if Admin clerk/Supervisor is unavailable.

　　Process and approve timecards in ADP

　　Handle supervisor calls from renters and DNR customers.

　　Provide all back up necessary in Control Area Supervisor’s absence.

　　Mentor, performance management, training and coaching of direct reports.

　　Review TLO monthly bill and submit for payment once approved.

　　Other duties as assigned by Manager and/or Sr. Director. their daily functions. Ensure all policies/procedures are followed, create and provide production stats, assist with problems, conduct annual evaluations along with monthly face to face meetings.

　　What We’re Looking For:

　　High School Diploma or Equivalent, Associates or higher education preferred

　　Experience in customer service, vehicle recovery, or a call center environment

　　Previous Car Rental experience, preferred

　　Moderate efficiency in MS Office, including Excel, Word, and Outlook

　　Excellent Communication skills

　　Solid Analytical & Problem-solving skills

　　Strong sense for Customer needs and customer service

　　Ability to prioritize conflicting task for teams and self

　　Ability to concurrently manage ongoing tasks effectively in a fast-paced environment

　　Ability to collaborate with internal and external customers

　　Ability to identify system, process and training opportunities, and respective implementation

　　Adaptability to continuous change and ability to lead team effectively through change process

　　What You’ll Get:

　　40% off any standard Hertz Rental  

　　Paid Time Off

　　Medical, Dental & Vision plan options

　　Retirement programs, including 401(k) employer matching

　　Paid Parental Leave & Adoption Assistance

　　Employee Assistance Program for employees & family

　　Educational Reimbursement & Discounts

　　Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

　　Perks & Discounts –Theme Park Tickets, Gym Discounts & more

　　We expect the starting salary to be $55k; the actual salary will be determined based on years of relevant work experience.

　　The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

　　US EEO STATEMENT

　　At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

　　Individuals are encouraged to apply for positions because of the characteristics that make them unique.

　　EOE, including disability/veteran