GCyber is currently hiring an VDI Engineer to support the Office of Military Commissions (OMC) as part of DISA’s Joint Service Provider (JSP) Service Delivery contract. You will be responsible for participating with a team of highly qualified professionals and interacting daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs. Further, you will participate in the planning and implementing key OMC IT initiatives anticipated during this effort. Although this position resides in NCR, traveling to the Naval Station Guantanamo Bay (NSGB occasionally) may be required.

　　As a VDI Engineer, you will:

　　Provide operational and maintenance (O&M) support for NIPRNET, SIPRNET, and JWICS system infrastructure for approximately 400 users.

　　Provide O&M support for Special Access System infrastructure for approximately 150 users.

　　Provide O&M support for Printer infrastructure, to include Pharos Secure Print.

　　Develop, implement, manage, and maintain VDI for thick/thin/zero clients and server virtualization technologies.

　　Provide O&M support for SQL Database infrastructure.

　　Provide O&M support for OMC server and desktop-based software applications.

　　Provide data backup and restoration capabilities for NIPRNET, SIPRNET, JWICS, and Special Access Systems.

　　Support replication of network file share volumes via Distributed Files System w/ Replication (DFS-R) between the NCR and NSGB locations.

　　Provide support for storage area network (SAN) and encrypted file storage capabilities.

　　Create/maintain standalone workstation images in accordance with DOD security standards.

　　Provide systems recovery and repair operations employing industry best practices for systems troubleshooting and fault isolation.

　　Bring up-to-date and preserve computer inventory and surplus equipment.

　　Make sure desktop computers interconnect seamlessly with various systems.

　　Vouch for and implement upgrades on systems to guarantee longevity.

　　Ascertain and repair hardware and network connectivity issues.

　　Support for technical upgrading and maintaining of entire desktop systems.

　　Assist in testing and deployment of new applications and systems.

　　Develop performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on customer service, communication, and technical skills, to enhance the quality of support delivered.

　　Utilize ITIL best practices to enhance and optimize the services provided to end users.

　　Participate in the implementation of an enterprise knowledge base and knowledge management best practices.

　　Coordinate with OMC and JSP IT support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods.

　　Resolve customer issues effectively or escalate them to appropriate support tiers.

　　Work with management in assessing staff performance/reviews/changes.

　　Assist in the professional and technical development of the team.

　　Minimum Qualifications and Experience:

　　Active DoD Top Secret/SCI clearance

　　Bachelor’s degree or equivalent, including consideration of vendor certification in the technology being applied.

　　DoD IAT II certification (e.g., Security+, CND, CCNA-Security, CySA+, GICSP, GSEC, SSCP)

　　MCSE Certification

　　HDI Desktop Support Manager or A+ related certifications relevant to personnel roles/responsibilities.

　　7 or more years of professional experience supporting PC hardware and software systems.

　　Administrative experience in day-to-day operational maintenance, support, and upgrades to hardware, software, and operating systems in a Microsoft Windows Server Environment.

　　Administrative experience in SQL Server Database Administration.

　　5+ years of Sys Admin experience with DoD or IC (DIA), especially with P2P solutions preferred.

　　This position is 100% on site at our customers location in Arlington, VA.

　　GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.

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