As a UX Design Lead at Chase, you will play a pivotal role in transforming our product development process. This position offers an exciting opportunity to collaborate with product, data, and engineering teams, creating a unique quad that aims to deliver a best-in-class customer experience. This role is a stepping stone to advancing your career while contributing to our business objectives.

　　As a User Experience Design Lead in the Design & Customer Experience team, you will be dedicated to enhancing Chase Travel. You will be responsible for reshaping our platform to deliver a world-class traveler experience.

　　Your role will encompass the full range of design practices, from research to delivery. Thriving in a fast-paced, ever-changing, highly collaborative environment, your leadership will promote your team to execute at the highest levels of craft.

　　Job Responsibilities

　　Realize success through building impactful product design teams who create high-end experiences supporting Chase's leisure segment along their travel journey

　　Lead the creative efforts for your team, across multiple parallel work-streams, establishing a vision for where the work is headed, and establishing a shared understanding of quality

　　Guide product discovery and participate in research activities to identify user pain points and opportunities to inform work

　　Plan and structure work across multiple design/product teams, keeping designers (and cross-functional peers) focused on product and business objectives, so they are designing for customer impact

　　Bring a user-centered design perspective to discussions around product vision, roadmap, and requirements with Product-level leadership

　　Create strategic design deliverables such as strategy decks, customer journeys, visions of future experiences, and evangelize these cross-product "blueprints" across teams

　　Recruit, hire, and manage a team of Product Designers, including 1:1s, professional development, performance reviews, etc\

　　Required Qualifications, Capabilities and Skills

　　5 or more years experience leading design teams (with other designers, UX researchers, and content designers) and cross-functional collaboration with product managers and developer leads

　　Bachelor's degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), or equivalent work experience

　　Experience designing high-end luxury digital experiences.

　　Success at bringing a range of people into the research and design process, including cross-functional partners (product managers, engineers, stakeholders from the business)

　　Strong facilitation skills and experience employing a variety of methods and techniques to run complex design-led workshops

　　Experience leading a program of work through full product development cycles in discovery, concepting, prototypes, specifications, and delivery.

　　Advanced ability in Interaction Design, Visual/UI Design, and Information Architecture; proficiency in adjacent skills such as User Research, UX Writing, Prototyping, and Service Design

　　Preferred qualifications, capabilities and skills

　　Experience designing ecommerce products and working with luxury or lifestyle brands

　　Lead with inclusiveness, ensuring diverse perspectives are not only represented but celebrated

　　Oversee a comprehensive book of work, balancing hands-on design work with strategic leadership

　　Align cross-functional stakeholders, ensuring clarity of vision and cohesive execution

　　Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

　　We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

　　We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

　　Equal Opportunity Employer/Disability/Veterans

　　Base Pay/Salary

　　Brooklyn,NY $133,000.00 - $205,000.00 / year; Jersey City,NJ $133,000.00 - $205,000.00 / year