Description

　　UNIVERSAL BANKER

　　Job Overview: As the face of Fidelity to our customers, you’ll build relationships by positively representing our products, solutions and legacy of service. You’ll work in a team environment to engage customers and deliver an exceptional experience at all touch points. At Fidelity, we seek to deliver a level of service unsurpassed by any bank, anywhere, any size. Ready to represent a customer-oriented, community-focused organization? Let’s talk.

　　The candidate for this position will be responsible for:

　　Providing outstanding customer service

　　Referring products that provide a better banking experience for our customers

　　Demonstrating knowledge of Fidelity’s products and services

　　Seeking sales opportunities through customer relationships and conversations

　　Recommending Bank products and services to customers using the Teller Pod technology to conduct a variety of day-to-day transactions

　　Approaching, greeting and welcoming customers into the branch

　　Establishing relationships while understanding customers’ needs by asking appropriate questions and recommending solutions to strengthen customers’ financial well-being

　　Fostering teamwork across all areas of the Bank

　　Engaging customers and delivering an exceptional customer experience at all touch points and customer zones within the branch

　　Maintaining strict standards of confidentiality and performing duties in a manner that supports Fidelity Bank’s core values

　　Requirements for the position include:

　　A high school diploma or equivalent

　　Minimum two years’ experience with the public/customers

　　Minimum one year of sales experience

　　Demonstrated ability to deliver customer service and be a team player with the ability to comfortably move into different roles throughout the work day

　　Strong written, verbal communication skills and cash handling experience

　　Preferred qualifications for this position include:

　　One year of supervisory experience preferred

　　Previous banking or financial services experiences

　　EO/AA Employer: Title VII/Protected Veterans/Disability Status

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)