We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

　　At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Unit Manager, Customer Operations in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures in a unit where focus is on safe equipment handling and staffing. The Unit Manager coaches and provides career development to the team as part of managing a team with various duties to include supervisors and agents. The successful candidate will have proven success as a team leader with the ability to preplan manpower and equipment. This position will report to the Department Manager, Customer Operations.

　　Essential Duties:

　　Keep both the company goals and customer expectations in mind when overseeing daily operations

　　Coach and provide career development to the staff

　　Correct non-compliant behavior and impose corrective action as required

　　Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines

　　Manage a team with various duties to include supervisors and agents

　　Administrative duties to include daily/weekly/monthly reports

　　Responsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, and back up for absent employees

　　Conduct employee performance reviews

　　Job Qualifications and Competencies:

　　Proven success as a Team Leader with ability to preplan manpower and equipment

　　Ability to work independently, set and meet own deadlines

　　Ability to work well with all levels of management and support staff

　　Able to defuse conflicts among team members

　　Familiarity with Microsoft Office Suite

　　Prior experience with internal controls processes for accountable items

　　Preferred Qualifications:

　　Two (2) years of supervisory experience in both Ramp and Customer Service

　　Working knowledge of Airport Operations Area (AOA) environment

　　Extensive knowledge of QIK, Sabre, and the Internal Controls Manual (ICM)

　　Bachelor’s Degree in Aviation, Business, or related field

　　Work Environment:

　　Use of computers and other office equipment

　　Airport ramp environment, subject to varied weather conditions and elevated noise levels

　　All shifts including weekends, nights, holidays and/or irregular shifts

　　Physical Requirements:

　　Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

　　Handle objects up to 70 pounds

　　Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

　　The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

　　Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

　　Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

　　M/F Disabled and Vet EEO/AA Employer

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ​

　　Our team is a diverse group of people, all with a passion for aviation. We strive for excellence, and recognize that everyone – no matter which job title they hold – is responsible for our success. We celebrate our accomplishments together and learn from our mistakes. We hold each other accountable. We work as a team. We care for each other. We are Piedmont.

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.