Description:

　　Our client is looking for a Lead Engineer/ Manager to join their team with their Unified Communications group. This group is a Large team and they will be the only support in this area at Hospital, to handle and support all UC and telecom concerns. his person will support all UC service requests in Central office the Service-Now ticketing system. This person is the overall support to manage all telecommunication needs and troubles for this hospital. Responsible for the supervision, planning and delivery of system support services, including troubleshooting, customer assistance, and/or training, in response to customer requirements. They will oversee the day to day operation for the PBX, call center which has mostly been converted to Cisco( so Cisco is the more important system.) phone support vendor, managers, and technicians. Ensure Telecommunications Cisco vendor remedy tickets (for day-to-day break fix) meet SLA requirement; are maintained properly. As well as maintain data and configuration information with Verizon Customer Redirect Service for BCP purposes. Will also perform a variety of special assignments, generally in long-range planning, evaluation, testing, and remediation. This person responds to Voice related calls, which range in scope from local facility to agency wide. They will independently plans and carries out projects; analyses of requirements; integrating and coordinating vendor management. This person serves as a technical subject matter expert in the areas of PBX and UC engineering, IT systems, information management and policy planning. Prepares EITS weekly summary reports, staff assignment updates and staff reviews. They are responsible for emergency phones and business continuity re-direct services both landline and wireless. Request for Statement of Work, reviews existing voice and data configurations within elements of the HHC hospital facilities and makes recommendations and/or changes to improve the efficiency and effectiveness of the system's service. Responsible for the day to day support for VOIP infrastructure systems/equipment. Responsible for the support for all Telecommunications Infrastructure systems/components to include continuous monitoring and analysis of the telecommunications Infrastructure to ensure a maximum performance and availability. Also will be responsible for procurement, configuration, and deployment of Mobile telecom devices to include item, such as Apple iPhones, Galaxy Smartphones, Mifi’s Pagers and Air Cards. To verify and ensure all Hospital telephone equipment location records, extension assignments, type of instruments, class of service, repair records, system data servers, and the telecommunications database are maintained correctly and accurately.

　　Top Skills Details:

　　UC, Cisco, MDM,VOIP,Mdm,Organizational change management,Unified communications

　　Additional Skills & Qualifications:

　　Proven proficiency with numbers, experience in analyzing large amounts of data, and an ability to consolidate and translate that data into business insight.

　　 Excellent problem-solving skills with a proven track record of working independently, as well as within a team environment; Ability to overcome obstacles, prioritize, and manage workload.

　　 Solid expertise with AV; including conference room hardware.

　　 Strong written and verbal communication skills for contact with customer, managers, and vendors to obtain and interpret a variety of information.

　　 Ability to work in a fast paced environment.

　　 Strong analytical skills.

　　It’s good that they have a working knowledge of Cisco and implementation. The candidate will not have access to programming the Call Manager but knowing Cisco Zero is a plus. They should have good grasp on handling the Admin-side with technical know-how.

　　Experience Level:

　　Expert Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.