Customer Order Management Representative

　　Description

　　Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.

　　Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline:

　　Act as the single-point-of-contact to Cummins' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.

　　Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.

　　Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.

　　Maintain accurate records of all internal and external interactions in the appropriate database/system.

　　Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.

　　Qualifications

　　Skills

　　Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

　　Customer focus - Building strong customer relationships and delivering customer-centric solutions.

　　Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

　　Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.

　　Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements

　　Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.

　　Education, Licenses, Certifications

　　High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

　　College or equivalent degree preferred.

　　Fluent English language (written and spoken)

　　Experience

　　Relevant work experience in customer related roles.

　　We offer

　　Meal allowance

　　Possibility to work from home 2 days per week.

　　Job SUPPLY CHAIN PLANNING

　　Primary Location Turkey-Istanbul-Tuzla-Turkey, Istanbul, DBU Anadolu Yakasi

　　Job Type Experienced - Exempt / Office

　　Recruitment Job Type Office

　　Job Posting Jan 24, 2024, 5:33:56 PM

　　Unposting Date Ongoing

　　Organization Distribution Business

　　Role Category Onsite

　　Relocation Package Ineligible

　　Req ID: 240000GY